FREE SHIPPING NO MINIMUM* (some exclusions apply).
FREE Same-Day Delivery on orders over $50. Use code DOORDASH.
From Sep 28, 2023–Dec 24, 2023 we will Price Match our Top Toys picks – look for the blue “Top Toy!” logo – with the following brick-and-mortar and online retailers only:
We will Price Match select items subject to the following conditions:
Price Match excludes the following items:
online exclusive offers; limited or minimum quantity items; limited time offers; bundled offers; percentage discount offers; rebates or free/bonus offers; offers; advertising errors/misprints; close-outs; liquidations or clearances or rain cheques.
If you find a lower price on our web site, instore or print, we will do a price adjustment.
Our price adjustment policy DOES NOT apply to the following:
How to request a Price Adjustment:
In-store purchases: Please bring your original receipt to your local store. Note that store staff cannot make price adjustments for online purchases.
Online purchases: Please submit your price adjustment request here. Note that your credit may take up to 10 days to process after the item has shipped.
If your item was cancelled and you locate the item in one of our Stores, simply present a copy of the cancelation email along with the email confirmation showing the original online price and we will process a price adjustment at store. You can also place a new order once the item becomes available and submit a price adjustment. This is valid up to 6 months from the order date.
If the item you are requesting a Price Adjustment on has had a previous offer included on it, including a coupon, then the adjustment will be based on the price paid and not the original price prior to any deduction.
We reserve the right at any time to reject, correct, cancel, or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price.
Purchases made as of September 1st, 2023 may be returned until January 31st, 2024.
RClub Member purchases may be returned until January 31st, 2024 or 90 days from purchase date.
receipt is required for refund or exchange based on the details of our current Return Policy.
Baby Products
Electronics
Seasonal Products
Shipping Fees
Refund Method
How to find an item in our advertisements online:
Most items printed in our advertisements are available online. You can easily find the item online by entering the product number or product name in the search box located at the top of every page on our site. The product number is a five or six-digit number noted on the ad next to the item. Example: 441775 or "Sophie the Giraffe".
Some pricing may vary between online to instore.
To view our online flyer, click on the "R Flyer" located at the top of the page.
You can also shop our sale items by clicking "Deals" and find other good deals in our “Clearance” sections located at the top of the page.
ECO Fees (or the EHF - Electronic and Environmental Handling Fee) are fees collected on behalf of the provincial government. This is not a tax. The amount of the fee varies depending on the item and the province sets the fees annually. Toys"R"Us must remit the fee to the provincial government. The fee is used to encourage the reuse and recycling of electronics and it is currently being collected, where required.
Toys"R"Us collects this fee for the following items:
If a product is returned to a store and refunded, the EHF is also refunded.