Shipping and delivery
Order by Monday, December 12 to make sure your order arrives by Saturday, December 24.
Where do we ship:
We ship to most locations in Canada except P.O. Boxes and some remote locations.
Where don’t we ship:
We do not ship to the following postal codes:
A0K, A0N, A0P, E4W, E5A, E5C, E7K, G0G, J0M, P0L, P0T, P0V, R0B, R0C, S0A, S0C, S0E, S0G, S0H, S0J, S0M, T0H, T0K, T0P, V0C, V0J, V0L, V0N, V0P, V0R, V0T, V0V, X0A, X0B, X0C, X0E, X0G, Y0A, Y0B
We do not ship to P.O. Box.
Shipping options and shipping rates:
At Toys“R”Us Canada and Babies“R”Us Canada, we try to offer you the least expensive shipping rates.
To achieve this goal, we have obtained the service of many different carriers. When you place items in your shopping cart and place the order, it calculates the shipping cost based on the weight and dimension of the items and the destination of your items.
Your total shipping will be calculated automatically during checkout prior to the completion of your order and you will be provided with your order's actual total shipping cost during checkout.
Shipping policies and delivery windows are subject to change. In the case where national carriers are unavailable, we may use other local third-party carriers to service customers.
If we are unable to complete the delivery of your order to the address provided, we will attempt to contact you to verify the address or might have to cancel the order.
"Free Shipping" promo:
Certain items we offer do carry associated shipping charges either per item or per order amount. The Free shipping promotion is up to a value of $20. Any shipping charge over that amount will be charged to you. Shipping charges will apply if your order is less than the promotion threshold, contains large SHIP ALONE items, such as Gym sets, houses, large play sets and bikes, all large furniture items and other select items. and/or is being shipped to a location that does not qualify for free shipping, particularly remote locations. In these cases, free shipping is not available and extra shipping charges may apply.
Postal code not eligible for the “free shipping” promotion:
Postal codes starting with the following 3 characters, are not eligible for our free shipping promotion:
A0A, A0B, A0C, A0E, A0G, A0H, A0J, A0L, A0M, A0R, A2H, A8A, B0C, B0E, B0H, B0J, B0M, B0N, B0R, B0T, B0V, B1C, B1K, B1X, B1Y, B2C, B9A, C0A, E2A, E3L, E3N, E4A, E4B, E4C, E4E, E4M, E4S, E4T, E4X, E4Y, E4Z, E5A, E5B, E5C, E5E, E5G, E5J, E5L, E5M, E5N, E5P, E5R, E5T, E5V, E6A, E6B, E6C, E6E, E6G, E6H, E6J, E6K, E7A, E7B, E7E, E7G, E7H, E7J, E7L, E7M, E7N, E7P, E8A, E8B, E8E, E8G, E8T, E9A, E9B, E9C, E9E, E9H, G0C, G0H, G0J, G0K, G0R, G0T, G0V, G4T, G8E, G8L, G8M, J0K, J0T, J0V, J0W, J0X, J0Y, J0Z, J8E, J8G, J9E, J9P, J9Y, K0H, K0J, P0A, P0B, P0G, P0H, P0J, P0K, P0L, P0M, P0N, P0P, P0R, P0S, P0T, P0W, P0X, R0A, R0C, R0E, R0G, R0K, R0H, R0J, R0L, R0M, S0A, S0C, S0E, S0G, S0H, S0J, S0K, S0L, S0M, S0N, S0P, T0A, T0B, T0C, T0E, T0G, T0J, T0K, T0L, T0M, T0P, T0V, T9H, T9J, T9K, V0A, V0B, V0C, V0E, V0H, V0G, V0J, V0K, V0L, V0N, V0P, V0R, V0S, V0V, V0W, V0X, V8A, V8L, V9Z, X0G, X1A, Y0A, Y1A.
The delivery date of your order depends on when the order leaves our warehouse, where the destination address for the item is, and the shipping method.
Please keep in mind that business days are Monday through Friday, excluding federal holidays within Canada.
When your order is delivered, you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging, as well as the contents of the package.
Oversized items may incur a delay in shipping as there will be special delivery requirements. This delay will be noted in the tracking details of your order.
It's important to note that the freight trucking company is not responsible for carrying the item inside.The delivery fee includes the delivery of the item to the garage or the main entrance. The item will NOT be delivered in the house or apartment. For delivery in apartment building, the delivery might be left at the main door of the building, if a concierge is available. For items that are heavy and large, we recommend that you have someone with you to help move the item. You will be contacted after the item ships to arrange a delivery date and appointment window. Your order will be delivered inside the threshold of your residence or garage.
Items availability in Quebec:
Certain products we carry are not permitted for sale to addresses in the Province of Quebec under the following terms of The Charter of the French Language, "Toys or games, except those referred to in section 52.1, which require the use of a non-French vocabulary for their operation are prohibited on the Quebec market, unless a French version of the toy or game is available on the Quebec market on no less favourable terms".
Calculating Your Delivery Date: Pre-Order Items
Pre-Order items are available for purchase on the Toys“R”Us Canada and Babies“R”Us Canada website in advance of the manufacturer's public release date. Pre-Order items are shipped directly to you once the stated release date arrives and you will be notified of your order status via email. You will not be charged for any item until it is shipped to you. Your order will ship within 1-2 business days after the release date. Release dates may vary and are subject to change based on the manufacturer.
Carriers used to ship Toys“R”Us Canada and Babies“R”Us Canada orders:
We use many different carriers to ship your orders in order to provide the least expensive shipping rate possible. Most carriers deliver Monday to Friday, 9:00 to 5:00 p.m.
Shipping outside of Canada:
At this time, we do not have the ability to have orders shipped outside of Canada.
Due to their size and weight, oversized items must be shipped using a freight trucking company. Expedited shipping is not available therefore they are shipped via ground freight. Oversized items usually arrive 7-14 full business days after leaving our warehouse. If you have ordered other products, they will be shipped separately. If you are sending this item as a gift, please include the recipient's phone number. Recipient will receive a call to set up a delivery date (Monday to Friday, 9am till 5pm, excluding Holidays).
It's important to note that the freight trucking company is not responsible for carrying the item inside. The delivery fee includes the delivery of the item to the garage or the main entrance. The item will NOT be delivered in the house or apartment. For delivery in apartment building, the delivery might be left at the main door of the building, if a concierge is available. Since the item is likely to be heavy and large, we recommend that you have someone with you to help you unload the item.
Occasionally, we will have a package returned to us because it was undeliverable. When this occurs, we will issue a full refund for the price of the product plus taxes. Shipping charges are non-refundable.
We can receive packages as undeliverable for the following reasons:
- Missing house number, unit number or buzzer number
- Missing street name, City, or province
- Incorrect Postal Code
- Failed delivery attempts or the item was not picked up from the local depot within 5 business days.
- Refused by the recipient.