Product availability

Products

Product Reviews and Ratings

We ask that you share your product review with us and all of our customers.

To review a product, please follow these steps:

  1. Visit the product detail page of the item you are interested in reviewing.
  2. Click "Write a Review" located on the right side of the product image. 
  3. Include your Rating Headline: i.e. "I would buy this product again and again".
  4. Select your rating by clicking on the available stars.
  5. Enter your review - this is what other people use to help make their decisions. 
  6. Enter your nickname, location and email. 
  7. And Bottom line--would you recommend Toys R Us to a friend?
  8. You can preview your review, make changes, agree to the Terms & Conditions and then submit for viewing within 72 hours. 

Review Guidelines

The Toys"R"Us and Babies"R"Us website is a public site; therefore we ask that you follow some basic rules when submitting a review. Toys"R"Us reviews all postings, and we reserve the right to reject or remove any review.

Here are some of the things that can cause a review to be rejected:

  • Offensive or abusive language
  • Reviews that are not relevant to the product being reviewed
  • Reviews that attempt to solicit responses from others (creating a forum)
  • Reviews that contain content about competitors

If approved, your review will appear in its entirety. We will not edit any content, although we will delete any references to the following:

  • Website addresses
  • Phone numbers
  • Personal or business addresses
  • Email addresses
  • Full names (first name/last name)

ESRB Ratings

Review Guidelines

The ESRB rating system is the game industry's standardized rating system, which was developed by the Entertainment Software Rating Board (ESRB). These ratings are designed to give customers information regarding the content of an interactive video or computer entertainment title and the ages for which the title is appropriate. The ratings are not meant to tell you what to buy or to serve as the only basis for choosing a product. In addition to using the ratings, consumers should check out content descriptions for more specific information about a game's content.

Product Recalls

As the toy and baby products authority, we understand the unique role we play as the conduit between manufacturers and our customers. It is a role we take very seriously and requires our constant vigilance. On behalf of the entire Toys"R"Us family, please know that we will continue to work tirelessly to guarantee we are doing everything we can to provide only the safest shopping environment for all families.

Please click here to open the Toys"R"Us / Babies"R"Us product safety and recall page.

Availability

Buy online, pickup at a store

Buy online, pickup at a store is a program that allows you to purchase your favorite items online, but pick them up at your local store! Select locations are now open daily from 10 a.m. - 4 p.m. for Curbside Pick Up. Click here for step-by-step instructions on how to use Curbside Pick Up.

You save shipping and get your items fast!

You will receive a "Ready for Pickup" email confirming the item is in stock and ready to be picked up.

Please check store hours on our site before picking up your order.

What are the benefits?

  • You get your items fast AND, you don't have to pay for shipping!
  • No worries, Pick up that Last Minute Gift with ease
  • Be the first to pickup new items and new releases

How does it work?

All items eligible for the Buy online, pick up at store program will have "Free In-Store pickup today" message.

You will be presented with several options for delivery based upon your needs.

If you wish to do an InStore Pick up (Curbside Pick Up), select the store from the list under Add to cart and click “Add to Cart”. 

If the item is available, there will be an "In Stock” indicated and you will be able to “Select Store”.

Is every item eligible for pick up?

Not all stores and items are available for the Buy online, pickup at store program. You can check each item's availability by looking for the " Free In-Store Pickup today " message on each item detail page. 

Can I pick some items up at a store and have some shipped to my home?

Yes, you can! Simply select the appropriate store locations for each item you add to cart and your order will be processed accordingly. Just remember that you will be required to pick up the order at each location selected. The person picking up the order must have the Ready for pick up email and proper identification.  If the name doesn’t match, we reserve the right to refuse to give the product. 

Do I pay online or in store?

Your credit card, PayPal account and/or gift card will be charged online. For more information, click here.

Can I change the store, once I've selected it?

If during the checkout process you change your mind and decide you want to pick up the item at a different location, you will need to remove the item from your cart and re add it with the proper location.. If you wish to change the ship to address, not to worry, you can edit it during the checkout process with just a few simple clicks. Once the order has been placed, there is no way to change the store location or the delivery address. 

Store Pickup order status

Store Pickup items will display tracking information within 15 minutes after your order is placed. 

How will I know when to go to the store?

You may go to the store after you have received the "Ready for Pickup" email. 

How long will the store hold my order?

Your Ready for pickup email will provide you with detail for the number of days in which to pick up your order; typically, this will be 5 days from the receipt of the "Ready for Pickup" email. If, after 5* days, your order has not been picked up, your order will be cancelled, and a refund will be processed back to original method of payment.  Should you require more than 5 days, please contact the store directly for assistance. 

*Note: At certain times of the year Toys"R"Us and Babies"R"Us may change the time frame in which you have to pick up your order in order to better accommodate our customers and store associates. Please be sure to check your Ready for pickup email for the exact time frame.

Do I need to bring anything to the store when I pickup my order?

Yes, you will need the following items when picking up your order:

  1. Ready for Store Pickup Email (1 for each store selected)
  2. Valid ID: Driver's License or government- issued ID

Where do I pick up my order?

After receiving your "Ready for Pickup" email, go to the store that you selected as your pick up destination. Upon arrival, contact the store at the number found on the email to inform them of your arrival.  They will bring the item to your car.  Do not get out of your car. For more information, visit our Curbside Pick Up page.

How do I cancel or return my purchase?

The order will be automatically cancelled if it is not picked up within 5 days of receiving your "Ready for Pick Up" email and a full refund will be posted to your original payment method.

Returning your purchase is easy. Simply visit Customer Service at any Toys"R"Us or Babies"R"Us store and bring your "Ready for Pick Up" email which contains a return barcode to assist in expediting the process.

Are there any restrictions?

There are a few restrictions you should be aware of:

  • You will not be allowed to pick up your order without the Ready for Pickup email and a valid ID.
  • Pre-Ordered items are not eligible for Store Pickup.

Pre-Order Items

Toys"R"Us/Babies"R"Us offers customers the ability to pre-order selected items in advance of the manufacturer's general public release date. If an item is a pre-order item there will be a banner indicating "PRE-ORDER NOW!

Pre-Order items are shipped directly to you once the stated release date arrives and you will be notified of your order status via email. You will not be charged for any item until it is shipped to you (unless you paid with a Gift Card). Please note, expected shipment times appearing in your shopping cart specify when an item is expected to arrive at our warehouse. Pre-order items will ship within 1-2 business days after the release date. Release dates may vary based on the manufacturer and are subject to change.

Quantity Limits and Dealer Sales

Toys"R"Us Canada reserves the right, at its sole discretion and without prior notice, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will attempt to notify you should such limits be applied. Toys"R"Us Canada also reserves the right, at its sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms of Sale, ‘reselling’ is defined as purchasing or intending to purchase any product(s) from Toys"R"Us Canada for the purpose of engaging in a commercial sale of that same product(s) to a third party.