- WHAT INFORMATION DO WE COLLECT?
- CHILDREN'S PRIVACY
- HOW DO WE USE AND SHARE YOUR PERSONAL INFORMATION?
- HOW IS YOUR PERSONAL INFORMATION PROTECTED?
- WHERE IS YOUR PERSONAL INFORMATION PROCESSED AND STORED?
- HOW CAN YOU ACCESS YOUR PERSONAL INFORMATION?
- WHAT ARE COOKIES, WEB BEACONS AND FLASH COOKIES, AND HOW DO WE USE THEM?
- HOW THE "R" US FAMILY USES YOUR INFORMATION FOR ADVERTISING
- WHAT ABOUT LINKED SITES?
- HOW TO CONTACT US
- WEBSITE USE AGREEMENT
The "R" Us Family includes Toys "R" Us, Inc.; Babiesrus.com, LLC; Toys "R" Us (Canada) Ltd.; and their affiliates (collectively, the ""R" Us Family members" or the ""R" Us Family").
2. What information do we collect?
(a) Information You Give Us
The "R" Us Family members collect personal information (including, without limitation, names, addresses, telephone numbers and email addresses) that you provide when you: (i) visit the Online Store and the Retail Stores; (ii) create or edit your Registries and Wish Lists; (iii) register your R Club card or otherwise participate in the R Club loyalty program; (iv) participate in a contest, sweepstakes or other promotion; (v) sign up for and/or fill out a survey or questionnaire; (vi) sign-up for email and/or SMS news and alerts (or other commercial electronic messages); (vii) contact an "R" Us Family member (by email or otherwise); (viii) contact an "R" Us Family customer service representative; (ix) otherwise interact with an "R" Us Family member; or ( x) provide product reviews and/or feedback.
(b) Automatic Information Collection
While using "R" Us Family apps, including the Play Chaser app, we will collect unique device identifiers and information concerning the game activities and usage of the app in connection with such unique device identifier, in order to be able to operate and improve the app. However, this information cannot identify you as an individual since the "R" Us Family does not have the capacity to link, combine or match such information with other personal information of an app user.
3. Children's Privacy
The "R" Us Site, Online Store and Retail Stores do not knowingly solicit or collect personal information from children under the age of 13. We encourage parents of children under the age of 13 to regularly check and monitor their children's use of e-mail and the "R" Us Family websites.
4. How do we use and share your personal information?
Using Your Personal Information
The "R" Us Family members collect, use and disclose personal information in accordance with applicable privacy laws and regulations.
Your personal information may be used by the "R" Us Family members and their agents and service providers: (a) to administer and enhance your guest and/or customer relationship with us, including to administer accounts, maintain gift registries, Wish Lists, R Club cards and the R Club loyalty program, to book Baby Registry or other appointments with a "R" Us Family member, monitor customer refunds, facilitate deliveries, administer our customer service centre, make and receive payments, and fulfill contractual obligations; (b) to understand your needs and preferences, respond to your requests and follow-up on, respond to and settle any complaints or inquiries you may have regarding our products, stores and/or services; (c) subject to your right to opt-out of such advertising (please refer to Section 9), to tailor offerings to you by delivering to you or allowing you to see certain advertising based on your interests, searches you perform, information you provide at the Retail Store, on the "R" Us Site or Online Store or your activity on our websites or other websites; (d) subject to your right to withdraw consent for such purposes, to communicate with you about products, services, special offerings and events or programs offered by the "R" Us Family members or their marketing partners that may be of interest to you; (e) subject to your right to withdraw consent for such purposes, to conduct surveys, contests and promotions; (f) to conduct research and statistical analysis; (g) to monitor communications to ensure the consistency and quality of the products and services of the "R" Us Family and its suppliers, distributors and other third parties with whom we have a commercial relationship; (h) to manage and develop the "R" Us Family businesses and operations; (i) to detect and protect the "R" Us Family and other third parties against error, negligence, breach of contract, theft, fraud and other illegal activity; (j) to comply with the "R" Us Family audit requirements, and to audit compliance with laws and the "R" Us Family corporate policies, procedures and contractual obligations; (k) to engage in due diligence and carry out business transactions that may involve the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving an "R" Us Family member; (l) as permitted by, and to comply with, applicable laws and regulations; and (m) for any other purpose to which you consent.
Only "R" Us Family Representatives who require your personal information in the performance of their duties will have access to your personal information. Notably, only "R" Us Family Representatives in the customer service department, who process online purchases, may have access to your credit card information.
Sharing Your Personal Information
To Comply with Laws and Protect Against Loss. A "R" Us Family member may also disclose your personal information when it determines that such disclosure is necessary to comply with applicable laws, and/or to detect and protect the "R" Us Family and other third parties against error, negligence, breach of contract, theft, fraud and other illegal activity, to comply with the "R" Us Family audit requirements, and to audit compliance with laws and the "R" Us Family corporate policies, procedures and contractual obligations, to the extent permitted by law. This includes exchanging information with other companies and organizations for fraud protection, credit risk reduction, debt collection, insurance coverage and in the course of investigating and resolving disputes and litigation.
On Registries and Wish Lists. Registries and Wish Lists are made available for viewing by others. If you create your Registry or Wish List in a Retail Store, your information may be accessible at the Online Store. If you create your Registry or Wish List at the Online Store, your Registry information will also be accessible at the Retail Stores.
5. How is your personal information protected?
The "R" Us Family members use industry-standard security techniques on our websites to help protect against the loss, misuse or alteration of information collected from you at our websites. When you access your account information or transmit personal information to our websites, that information is stored on servers that our websites have attempted to secure from unauthorized access or intrusion. "Secure Socket Layer" software encrypts personal information you transmit to our websites. The "R" Us Family members cannot be and are not responsible for unauthorized access to information by hackers or others who have obtained such access through illegal measures.
"Phishing" is a scam designed to steal your personal information. If you receive an email that looks like it might be from a "R" Us Family member asking for your personal information, do not respond. The "R" Us Family members would not request your password, user name, credit card information, or other personal information through email.
6. Where is your personal information processed and stored?
Your personal information is processed and stored at Toys "R" Us (Canada) Ltd.'s corporate headquarters located at 2777 Langstaff Road in Concord, Ontario, L4K 4M5, Canada, at Toys "R" Us, Inc.'s corporate headquarters located at One Geoffrey Way in Wayne, New Jersey, 07470-2030, U.S., or at other locations in Canada, the United States, India and certain countries in Europe. Where personal information is stored or processed outside of Canada, it is subject to the laws of that foreign jurisdiction, and may be accessible to that jurisdiction's governments, courts or law enforcement or regulatory agencies.
7. How can you access your personal information?
Upon your written request to our Privacy Manager at Toys "R" Us (Canada) Ltd., 2777 Langstaff Road, Concord, Ontario, L4K 4M5, we will inform you of the existence, use and disclosure of your personal information by an "R" Us Family member, and subject to certain exceptions permitted by law, we will give you a reasonable opportunity to review your personal information collected by the applicable "R" Us Family member.
If at any time you want to update, change or correct the personal information that you submitted at the "R" Us Site or Online Store, you can adjust your communications preferences in the "Your Account" section of the Online Store or call 1-866-345-5656 and ask for assistance on how you may update, change or correct your information. If at any time you want to update or change the information that you submitted in one of the Retail Stores, you can call 1-866-345-5656 and ask for assistance.
When you visit the "R" Us Site and Online Store, the "R" Us Family collects certain information by automated means, using technologies such as cookies, pixel tags, browser analysis tools, server logs and web beacons.
Pixel tags and web beacons are tiny graphic images placed on our website pages or in our emails that allow "R" Us Family members to determine whether you have performed a specific action. For example, when you access these pages or open or click an email, the pixel tags and web beacons inform us of that action. These tools allow the "R" Us Family to measure response to our communications and improve our website pages and promotions.
"R" Us Family members also use Flash Cookies (also known as Local Stored Objects) and similar technologies to personalize and enhance your online experience, facilitate processes and personalize and store your settings. A Flash cookie is a small data file placed on a computer or device using Adobe® Flash® or a similar technology that may be built into your computer or device or downloaded or installed by you to your computer or device. They help "R" Us Family members improve our websites by measuring which areas are of greatest interest to customers. Flash cookies are different from browser cookies and are managed through a different interface than the one provided by your web browser. Click HERE to learn how to manage privacy and storage settings for Flash cookies. If you disable Flash cookies, please be aware that you may not have access to certain feature and services.
9. How the "R" Us Family uses your information for advertising
"R" Us family members allow third parties to place cookies on the browsers of visitors to their websites for purposes of delivering advertising based on preferences or interests known or inferred from the data collected for advertising purposes (often referred to as Online Behavioural Advertising or OBA). We also use this information to assess the effectiveness of our advertisements, for example, by determining if users who view our advertisements are more likely to make a purchase. We may also use other as data collection software, such as tags, pixels, web beacons, clear GIFs for this purpose. "R" Us Family members also advertise their products and/or services on third party websites based on your visit to our websites. For example, if you visit our websites, you may see advertisements for our products and/or services on other third party sites, or on other portions of our own websites.
We may collect and use [Data used for cross device linking] to determine that two or more browsers and/or applications/devices, are used, or are likely used, by the same user (“Cross-Device Linking”). For example, we may associate the data on your use of your laptop with your use of your mobile phone or other devices you use, so that we can better serve advertising on both your laptop and mobile phone, and better assess the effectiveness of our advertisements.
You can also generally opt-out of receiving personalized ads from third party advertisers and ad networks who are members of the Digital Advertising Alliance of Canada ("DAAC"). Please visit the DAAC opt-out page http://youradchoices.ca/choices for more information.
10. What about linked sites?
11. How to contact us
If you have questions or concerns regarding policies and practices of "R"Us Family members and/or their service providers in respect of the collection, storage, use and disclosure of personal information, please send an email to firstname.lastname@example.org, call 1-866-345-5656 or write to our Privacy Manager at Toys "R" Us (Canada) Ltd., 2777 Langstaff Road, Concord, Ontario, L4K 4M5.
13. Website Use Agreement