Price match policy


We will Price Match an item available for purchase on our websites to another Canadian retailers’ price following the criteria listed, and subject to the exceptions, listed below:

Our Price Match Policy DOES NOT apply to the following:

The Price Match cannot be combined with other Toys"R"Us Canada offers. Other conditions may apply.

How to request a Price Match

Store Purchase: Visit your local Toys“R”Us Store with the original receipt as well as the advertisement of the lower priced product to request Price Match. Price Matches for an online purchase cannot be processed in our Stores.

Online Purchase: For price match of an online purchase, please submit your request here. Due to the current high volume of requests, your credit may take up to 10 days after the item has shipped to process. 

Refund method

If your original payment was made by cash, debit, credit card or mobile payment, then your refund will be applied using the same method.

If your original payment was made by merchandise credit, gift card, eGift Card or Paypal, or you have a gift receipt, then your refund will be applied using a Toys"R"Us merchandise credit.