Product availability

Some products are available online only while others are available in store only. Not all products available in Stores are available for InStore Pick up. We recommend you visit the stores for more products availability.

Items availability in Quebec:

Certain products we carry are not permitted for sale to addresses in the Province of Quebec under the following terms of The Charter of the French Language, "Toys or games, except those referred to in section 52.1, which require the use of a non-French vocabulary for their operation are prohibited on the Quebec market, unless a French version of the toy or game is available on the Quebec market on no less favourable terms".

Recalls

As the toy and baby products authority, we understand the unique role we play as the conduit between manufacturers and our customers. It is a role we take very seriously and requires our constant vigilance. On behalf of the entire Toys“R”Us Canada and Babies“R”Us Canada family, please know that we will continue to work tirelessly to guarantee we are doing everything we can to provide only the safest shopping environment for all families.

Please click here to open the Toys“R”Us Canada and Babies“R”Us Canada product safety and recall page.

The issue of product safety goes well beyond business and directly to the well-being of the families we serve. We are wholly committed to the safety of our customers. If you have purchased a product that has been recalled and you are still within our Returns & Exchanges Policy period, please visit the Store closest to you. If you are outside of our Returns & Exchanges Policy period, you may contact the Manufacturer directly or contact our Customer Success Team who will advise on the proper recall process for your product.

Quantity limits and dealer sales

Toys“R”Us Canada and Babies“R”Us Canada reserves the right, at its sole discretion and without prior notice, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and to orders that use the same billing and/or shipping address. We will attempt to notify you should such limits be applied. Toys“R”Us Canada and Babies“R”Us Canada also reserves the right, at its sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms of Sale, ‘reselling’ is defined as purchasing or intending to purchase any product(s) from Toys“R”Us Canada and Babies“R”Us Canada for the purpose of engaging in a commercial sale of that same product(s) to a third party.