Payment options

We accept the following payment methods:

• Visa
• MasterCard
• American Express
• Canadian issued Toys“R”Us and Babies“R”Us Gift Cards
• Cash (instore only)

Toysrus.ca currently only accepts orders paid with Credit Card with a Canadian Billing Address to purchase merchandise. Credit card with a USA billing address can be used to order eGift Cards. Only one credit card can be used per online order.

Important information: For your security, your billing name, address, and phone number must match the information that appears on your credit card monthly billing statement. We reserve the right to cancel any order that does not match these criteria.

Authorization Holds: Any order, or attempted order, placed using a credit card/PayPal will reflect an authorization hold. While this hold appears to be a deduction from your available funds that is equal to the dollar amount of the order, the money is still in your account. This authorization hold is simply to ensure the funds are available to complete your order. Although most holds last for 7 to 10 business days, the duration of these holds can vary greatly. Please contact your card-issuing bank for their policy regarding authorization holds.

Promotional code

How to redeem a promotional code:

Any promotional discounts will be reflected in the Order Summary section.

• Confirm that your billing information is correct, select a payment method, and click "Continue Checkout".
  • Promotion/Discount Code - If you have a Promotion/Discount Code, click on the + sign located above the order summary "Enter promotional code”. Enter your code and click "Submit".
  • Enter the code(s) in the "Promotional Code" field and then click "Submit." Codes are Case Sensitive.
  • Promotional codes need to be entered one at a time. Using multiple promotional codes might void promotions that have already been applied.
  • Promotional codes can be applied up to your order's total value.
  • If accepted, the code will display with a "Your code XXX has been applied” in the promotional code box and your discount will appear in the order summary. If you add or delete a promotional code, your order summary will update accordingly.
  • If not accepted, the code will display with a "Oops! Sorry! We’re unable to use the promo code you’ve entered”. Here are possible reasons your code was not accepted:
  • The code entered was not within the valid effective dates.
  • Most codes are one-time use. You have already used this code on a previous order.
  • The code entered was mistyped.
  • The purchase threshold of the promotional code has not been met.
  • Your order has not met all the promotional requirements.
  • The purchase is part of the exclusion. See your specific coupon for details.

"Free Shipping" promo:

Certain items we offer do carry associated shipping charges either per item or per order amount. The Free shipping promotion is up to a value of $20. Any shipping charge over that amount will be charged to you. Shipping charges will apply if your order is less than the promotion threshold, contains large SHIP ALONE items, such as Gym sets, houses, large play sets and bikes, all large furniture items and other select items. and/or is being shipped to a location that does not qualify for free shipping, particularly remote locations. In these cases, free shipping is not available and extra shipping charges may apply.

Postal code not eligible for the “free shipping” promotion:

Postal codes starting with the following 3 characters, are not eligible for our free shipping promotion:

A0A, A0B, A0C, A0E, A0G, A0H, A0J, A0L, A0M, A0R, A2H, A8A, B0C, B0E, B0H, B0J, B0M, B0N, B0R, B0T, B0V, B1C, B1K, B1X, B1Y, B2C, B9A, C0A, E2A, E3L, E3N, E4A, E4B, E4C, E4E, E4M, E4S, E4T, E4X, E4Y, E4Z, E5A, E5B, E5C, E5E, E5G, E5J, E5L, E5M, E5N, E5P, E5R, E5T, E5V, E6A, E6B, E6C, E6E, E6G, E6H, E6J, E6K, E7A, E7B, E7E, E7G, E7H, E7J, E7L, E7M, E7N, E7P, E8A, E8B, E8E, E8G, E8T, E9A, E9B, E9C, E9E, E9H, G0C, G0H, G0J, G0K, G0R, G0T, G0V, G4T, G8E, G8L, G8M, J0K, J0T, J0V, J0W, J0X, J0Y, J0Z, J8E, J8G, J9E, J9P, J9Y, K0H, K0J, P0A, P0B, P0G, P0H, P0J, P0K, P0L, P0M, P0N, P0P, P0R, P0S, P0T, P0W, P0X, R0A, R0C, R0E, R0G, R0K, R0H, R0J, R0L, R0M, S0A, S0C, S0E, S0G, S0H, S0J, S0K, S0L, S0M, S0N, S0P, T0A, T0B, T0C, T0E, T0G, T0J, T0K, T0L, T0M, T0P, T0V, T9H, T9J, T9K, V0A, V0B, V0C, V0E, V0H, V0G, V0J, V0K, V0L, V0N, V0P, V0R, V0S, V0V, V0W, V0X, V8A, V8L, V9Z, X0G, X1A, Y0A, Y1A.

Redeeming a gift card

Toys“R”Us Canada and Babies“R”Us Canada honours all Canadian issued Toys“R”Us and Babies“R”Us gift cards. We do not accept gift cards issued in the U.S.A. or other countries.

To redeem a gift card or an eGift card online:

• Go to babiesrus.ca or toysrus.ca and select the items you want to purchase.
• When you are ready to checkout, click "Cart".
• Proceed through the checkout.
• Enter your gift card number and PIN from the card on the Payment Page and click "Apply". When making a purchase online, you may redeem up to three Gift Cards per order.
• Please hold on to your Gift Card in case any credit is issued.

You may use eligible promotional codes when placing an order that can be paid for with Toys"R"Us Gift Cards.

Please hold on to all Gift Cards used on your purchase until your order arrives. If your order cannot be fulfilled, a credit is issued or if you need to return any items, a credit will be issued based on the original method of payment.

To redeem a gift card or an eGift card in store:

At the register, present the Gift Card as you would any other form of payment. If you are using an eGift card, please ensure to print and present the eGift Card email showing the eGift Card Number, PIN and Bar code. The amount you spend will be deducted from your Gift Card balance.

How to purchase a gift card online:

• Go to our Gift Card purchase page located at the bottom of each page and follow the instructions to checkout.
• The "eGift card" allows you to email a card to a recipient’s email address; the eGift card should be received within an hour (however can take up to 24 hours).
• If you do not receive your egift card or need to change the email address it was sent to, please contact CashStar directly at 1-833-960-0225.

Rules and regulations for gift cards:

• Gift Cards cannot be redeemed for cash or returned for a refund.
• A maximum of three Gift Cards may be applied to an order.
• Canadian issued Gift Cards may be applied toward the price, shipping, and taxes for eligible items.
• Gift cards cannot be used to purchase gift cards
• Paper gift certificates that were purchased in Toys“R”Us Canada stores cannot be applied to online orders. Please contact us for assistance.
• We will not accept gift cards issued in the U.S.A. or other countries.
• HMV Gift card issued during previous ownership will not be accepted.

Checking gift card balance:

• For balance inquiry, click on “My gift card” located at the bottom of each page.

PayPal

PayPal™ is an alternate method for purchasing your order. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

PayPal Process

• If you select PayPal as your payment option, you will continue through the standard checkout process and then automatically proceed to PayPal.com to complete your payment.
• Once you have been redirected to PayPal.com, you will have 25 minutes to complete the payment before your order is cancelled.
• PayPal cannot be used on pre-orders.
• If your original payment was Paypal and you return the item in store, then your refund will be applied using a merchandise credit. If your original payment was Paypal and you return the item to our warehouse, then your refund will be applied to your Paypal.

Sales Tax

All goods and services sold or provided in Canada are subject to Canadian Goods and Services Tax ("GST") at 5% including items, shipping, and special handling. In addition, Provincial Sales Tax ("PST") or Harmonized Sales Tax ("HST") might apply, depending on the item and the destination of the shipment. The amount of sales tax charged to an order varies depending on the province the item(s) will be shipped to and local sales tax laws. You will be able to see the sales tax amount before submitting your order.

Tax is calculated on the total selling price of each individual item and any shipping/handling in accordance with applicable tax laws.

Groups eligible for tax exemption placing online order should contact our Customer Success for further instruction.

Indian Status Tax Exemption

To apply for an exemption, you and your order must meet these requirements:

• Be entitled to a sales tax exemption
• The product(s) is being delivered to a reserve
• Indian Status Card or Temporary Confirmation of Registration must be sent to us via email (for online order)
• Only claims meeting these requirements will be considered. Submitting a claim is not an official agreement or guarantee that tax will be refunded