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Wish List Help
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Placing an Order

Orders

Ordering from toysrus.ca or babiesrus.ca is fast, easy, and secure.

Find the Items you want
- You can easily find the item online by entering the product number or product name in the search box located at the top of every page on our site. The product number is a five or six-digit number noted on the ad next to the item. Example: 441775 or "Sophie the Giraffe".
- Search by selecting from the list of categories, ages or brands, located on the left side of each page on the site.
How do I refine my search results?

You can refine or filter the results by using the filters on the left side of each page. You can narrow the results by category/age/brand/gender.

I am not sure what I am looking for, how do I browse products?

You can use the navigation on the left side to browse a category, and continue to filter or refine your results as you browse. For example: If you are looking for Transformers, you would select Action Figures, Transformers and then you can filter the results by price or brand.
Add items to your shopping cart - Click "Add Item(s) to Cart" from product detail page. Once you are in the cart choose your method of shipment.
1. In Store Pick Up
2. Ship to Home
Return to shopping: If you wish to continue shopping after reviewing the contents of your Cart, choose one of the options and continue to search our website. You can return to your Cart at any time by clicking on "Cart" at the top of the page.

The Baby Registry or Wish List purchases in your Cart: If you add an item(s) to your Cart from The Baby Registry or Wish List, this item(s) will be identified as such in your Cart. The corresponding registry or Wish List will be updated once you make your purchase to help avoid duplicate gifts.
Proceed to Checkout - Once you're done shopping, click "Proceed to Secure Checkout" to purchase the item(s) in your Cart. Our checkout process is fast, easy and secure. Click here to review our secure shopping guarantee for more detail.
- Enter Billing & Shipping Address - If you do not have an account with us you will be asked for your billing and shipping address.
  1. Enter Billing Address - Enter your billing address in the appropriate spaces, and indicate where you would like your order to be sent. When you're finished, click "Continue Checkout." Your name and billing address must be entered exactly as they appear on your credit card monthly billing statement to avoid any delay in the authorization process. If you are not paying with a credit card, this information will enable us to contact you about the status of your order.
  2. Enter Shipping Address - If the billing address is not the same as the shipping address you will be prompted to enter the address that the order will be shipped to. We offer the option of splitting your order to be sent to multiple shipping addresses.
  Please verify your shipping information before you proceed. We are unable to make any changes to the shipping destination once your order has been submitted.
- If you have an account with us, enter your email address and password and click "Sign In".
Can I ship to multiple addresses?

Shipping to multiple addresses allows you to send products in your shopping cart to more than one shipping address in just one order. For example, if you would like to send items in your order to two different addresses, enter both addresses in your Address Book during Checkout, and select the destination for each item when instructed. You can also select a different shipping method for each item. You do not need to place separate orders.
Select Shipping Option - Select a shipping option for your items, and click "Continue Checkout".
Select and Enter Payment Options - Verify your billing address, and enter your payment method.
1. Promotion/Discount Code - If you have a Promotion/Discount Code, enter it in the box under "Promotion/Discount Codes" and click "Apply". Any promotional discounts will be reflected in the Cost Summary section on the Review page.
How to redeem promotional codes:
- Enter the code(s) in the "Promotional Code" field on the Payment page and then click "Apply." Codes are CaSeSeNsItIvE.
- Promotional codes need to be entered one at a time. Using multiple promotional codes might void promotions that have already been applied.
- Promotional codes can be applied up to your order's total value.
- If accepted, the code will display with a "Status: Applied" message, and your discount will appear in the payment summary. If you add or delete a promotional code, your payment summary will update accordingly.
- If not accepted, the code will display with a "Status: Not Applied" message. Here are possible reasons your code wasn't processed:
  - You have not added all of the required items to your cart (including any gift with purchase items).
  - Many codes are one-time use. You've already used this code on a previous order.
  - Your order has not met all of the promotional requirements. (Note: Not all items are eligible for all promotions.)
  - The code entered was not within the valid effective dates.
Gift Cards - If you wish to pay using a Toys "R" Us / Babies "R" Us gift card, enter the gift card number from your card and PIN and click "Apply Gift Cards." Maximum 5 Gift Cards per transaction.

Confirm that your billing information is correct, select a payment method, and click "Continue Checkout".
Complete Your Order - Please review your entire order including your shipping address, shipping method(s), and billing information. At this point, you can still edit the information. You will see your applied discounts and promotions, total charges, and gift options. Once you've verified that all the information is accurate, complete your purchase by clicking on "Submit".

Please note: We cannot guarantee the change or cancelation of an order once it has been placed. See the Changing or Cancelling Your Order page for more information.
Set up an Account: On the "Thank You For Your Order" page, you have the option to save your account information and become a registered user. Enter a password in the space provided, confirm it, and click "Sign In." Setting up an account allows us to store your order history, billing address and shipping address for your convenience. It also offers you the ability to check the status of and track your order(s). The password keeps your information secure and assures that only you can access your account.

Pricing

Price Match Policy

If you find a lower price online, instore or print we will Price Match. Click here for conditions.

For price match of an in store purchase, please visit a Store with the original receipt.

For price match of an online purchase, please submit your request here.

If an online order has been canceled and you locate the item in one of our Stores, simply present a copy of the cancelation email and we will PRICE MATCH at store. Simply present the copy of the cancelation email (printed or on mobile) showing the cancelation and the online deal price.

Flyer Ads

I saw an item in your advertisements, how do I find it online?

Most items printed in our advertisements are available online. You can easily find the item online by entering the product number or product name in the search box located at the top of every page on our site. The product number is a five or six-digit number noted on the ad next to the item. Example: 441775 or "Sophie the Giraffe".

*Some pricing may vary from online to instore.

To view our online flyer, click on the "R Flyer" located on the top of the Toys"R"Us homepage.

You can also shop our weekly sale items by clicking "Deals" link on the top of the Toys"R"Us homepage.

Electronic and Environmental Handling Fee

ECO Fees (or the EHF - Electronic and Environmental Handling Fee) are fees collected on behalf of the provincial government. This is not a tax. The amount of the fee varies depending on the item and the province sets the fees annually. Toys"R"Us must remit the fee to the provincial government. The fee is used to encourage the reuse and recycling of electronics and it is currently being collected, where required .

Toys"R"Us collects this fee for the following items:

All personal/portable image, audio and video devices
Computers and accessories (i.e. mice and keyboards)
Televisions
DVD and VCR Players
Telephones and Answering machines
Cellular devices and Pagers
Cameras
Radios, Stereos and speakers

If a product is returned to a store and refunded, the EHF is also refunded.

We reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price.

Payments

Payment Options

We accept the following payment methods:

Visa
MasterCard
American Express
Canadian issued "R" Us Gift Cards
PayPal (online only)
Cash (instore only)

We do not accept the following forms of payment:

CODs
Personal Checks
Layaway Plans

Important information: For your security, your billing name, address, and phone number must match the information that appears on your credit card monthly billing statement. We reserve the right to cancel any order that does not match these criteria.

Authorization Holds: Any order, or attempted order, placed using a credit card will reflect an authorization hold. While this hold appears to be a deduction from your available funds that is equal to the dollar amount of the order, the money is still in your account. This authorization hold is simply to ensure the funds are available to complete your order. Although most holds last for 3 to 7 business days, the duration of these holds can vary greatly, please contact your card-issuing bank for their policy regarding authorization holds.

Toysrus.ca currently accepts orders paid with Credit Card Billing Address from the following countries:

USA
Canada
Australia
Austria
Belgium
Denmark
Finland
France
Germany
Ireland
Italy
Japan
Luxembourg
Malta
Mexico
Netherlands
New Zealand
Portugal
Spain
Sweden
United Kingdom

Sales Tax

All goods and services sold or provided in Canada are subject to Canadian Goods and Services Tax ("GST") at 5% including items, shipping, and special handling. In addition, Provincial Sales Tax ("PST") or Harmonized Sales Tax ("HST") might apply, depending on the item and the destination of the shipment. The amount of sales tax charged to an order varies depending on the province the item(s) will be shipped to and local sales tax laws. You will be able to see the sales tax amount before submitting your order.

Tax is calculated on the total selling price of each individual item and any shipping/handling in accordance with applicable tax laws.

Groups eligible for GST exemption placing online order should file a GST rebate claim with Revenue Canada.

Redeeming a Gift Card

Toys“R”Us Canada honours all Canadian issued gift cards. We will not accept gift cards issued in the U.S. or other countries.

Redeem a Canadian issued Gift Card or a Canadian Issued eGift Card online

Go to babiesrus.ca or toysrus.ca and select the items you want to purchase.
When you are ready to checkout, click "Shopping Cart".
Proceed through the checkout.
Enter your gift card number and PIN from the card on the Payment Page and click "Apply Gift Cards." When making a purchase online you may redeem up to five Canadian issued Gift Cards per order.
After you have applied one or more Gift Cards to your order, you will be asked to enter your credit card information. For verification purposes, Gift Cards must always be used in combination with a credit card. If the value of your order is equal or less than the value of your Gift Card, no amount will be charged to your credit card, and the balance amount will be stored on your Gift Card for future use.
If the value of your order is greater than the value of your Gift Card, we will charge the balance of the order to your credit card at the time of shipment.

You may use eligible promotional codes when placing an order that can be paid for with Toys"R"Us Gift Cards.

Please make sure you hold on to all Gift Cards used in your purchase until your order arrives. If your order cannot be fulfilled, credit is issued or you need to return any items, credit will be issued on the original method of payment, starting with the Gift Card, if applicable

Redeeming Canadian issued Gift Cards at a Toys"R"Us and Babies"R"US Store

At the register, present the Gift Card as you would any other form of payment. If you are using an eGift card, please ensure to print and present the eGift Card email showing the eGift Card Number, PIN and Bar code. The amount you spend will be deducted from your Gift Card balance.

How Can I Purchase a Gift Card Online?

Go to our Gift Card purchase page, or click on this link and follow instructions to checkout.
The "eGift card" allows you to email a card to a recipients email address which they should receive within a half hour.
Once you have selected the type of Gift Card you'd like to purchase (Standard, eGift or Personalized Gift Card), you'll need to select the dollar value you would like loaded to your Gift Card.

Rules and Regulations for Gift Cards:

Gift Cards cannot be redeemed for cash or returned for a refund.
A maximum of five Canadian issued Gift Cards may be applied to an order.
Canadian issued Gift Cards may be applied toward the price, shipping, and tax charges for eligible items.
Paper gift certificates that were purchased in Toys "R" Us stores may not be applied to online orders.
We will not accept gift cards issued in the U.S. or other countries.

Checking "R"Us Gift Card Balance

For balance inquiry, call 1-800-TOYSRUS

PayPal

PayPal™ is an alternate method for purchasing your order. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

PayPal Process

If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to PayPal.com to complete your payment.
Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is cancelled.

For more information, visit the PayPal Help Center.

Redeem your AIR MILES® eVouchers at Toys"R"Us and Babies"R"Us!

AIR MILES® Collectors can visit www.airmiles.ca/cash and redeem AIR MILES reward miles from their AIR MILES® Cash balance to receive eVouchers.

95 reward miles = $10 towards your purchase!

Use them yourself or share with family & friends.

Available in $10 and $20 denominations

IN-STORE / IN-LANE

Present eVoucher to cashier at the time of purchase.

ONLINE

To redeem a Toys"R"Us/Babies"R"Us eVoucher online:

Go to www.babiesrus.ca or www.toysrus.ca and select the items you want to purchase.
When you are ready to checkout, click "Shopping Cart".
Proceed through the checkout.
Enter the eVoucher Gift Card number and PIN from the eVoucher on the Payment Page and click "Apply Gift Cards".
You may redeem up to five eVouchers and Gift Cards (combined) per order.
After you have applied one or more eVouchers or Gift Cards to your order, you will be asked to enter your credit card information. For verification purposes, eVouchers and Gift Cards must always be used in combination with a credit card. If the value of your order is equal or less than the value of your eVoucher or Gift Card, no amount will be charged to your credit card. If the value of your order is greater than the value of your eVoucher or Gift Card, we will charge the balance of the order to your credit card at the time of shipment.

Product Availability

Products

Product Reviews and Ratings

We ask that you share your product review with us and all of our customers.

To review a product, please follow these steps:

Visit the product detail page of the item you are interested in reviewing.
Select "Rate and Review this product" link located on the right side of the product image.
Include your Rating Headline: i.e. "I would buy this product again and again".
Select your rating by clicking on the available stars.
Enter your nickname and location.
Describe your experience--this is what other people use to help make their decisions.
Select your pro's and con's of the product.
And Bottom line--would you recommend it to a friend?
You can preview your review, make changes, and then submit for viewing within 72 hours.

Review Guidelines

The Toys"R"Us and Babies"R"Us website is a public site; therefore we ask that you follow some basic rules when submitting a review. Toys"R"Us reviews all postings, and we reserve the right to reject or remove any review.

Here are some of the things that can cause a review to be rejected:

Offensive or abusive language
Reviews that are not relevant to the product being reviewed
Reviews that attempt to solicit responses from others (creating a forum)
Reviews that contain content about competitors

If approved, your review will appear in its entirety. We will not edit any content, although we will delete any references to the following:

Website addresses
Phone numbers
Personal or business addresses
Email addresses
Full names (first name/last name)

ESRB Ratings

Review Guidelines

The ESRB rating system is the game industry's standardized rating system, which was developed by the Entertainment Software Rating Board (ESRB). These ratings are designed to give customers information regarding the content of an interactive video or computer entertainment title and the ages for which the title is appropriate. The ratings are not meant to tell you what to buy or to serve as the only basis for choosing a product. In addition to using the ratings, consumers should check out content descriptions for more specific information about a game's content.

Product Recalls

As the toy and baby products authority, we understand the unique role we play as the conduit between manufacturers and our customers. It is a role we take very seriously and requires our constant vigilance. On behalf of the entire Toys"R"Us family, please know that we will continue to work tirelessly to guarantee we are doing everything we can to provide only the safest shopping environment for all families.

Please click here to open the Toys"R"Us / Babies"R"Us product safety and recall page.

Availability

Buy online, pickup in store

Buy online, pickup in store is a program that allows you to purchase your favorite items online, but pick them up in your local store!

You save shipping and get your items fast!

You will receive a "Ready for Pickup" email confirming the item is in stock and ready to be picked up.

Note: Orders are usually ready for pick up within three hours when ordered during Store hours.

Please check store hours on our site before picking up your order.

What are the benefits?

You get your items fast AND, you don't have to pay for shipping!
No worries, Pick up that Last Minute Gift with ease
Be the first to pickup new items and new releases

How does it work?

All items eligible for the Buy online, pick up in store program will have "Free Store pickup" message.

You will be presented with several options for delivery based upon your needs. If you choose the Store Pickup option, just follow a few simple steps when adding the item to your cart:

Click on the specific item you are interested in.
When you are ready to add the item to your cart, you are given the option to "Select a Store".
Click on "Select a Store".
Enter your postal code and we'll check for product availability in the stores closest to you.
If the item is available, there will be an "Add to Cart" button next to the store location.

Is every item eligible for pick up?

Not all stores and items are available for the Buy online, pickup in store program. You can check each item's availability by looking for the "Free Store Pickup" message on each item detail page.

Can I pick some items up at a store and have some shipped to my home?

Yes, you can! Simply select the appropriate store locations for each item you add to cart and your order will be processed accordingly. Just remember that you will be required to pick up the order at each location selected; we do not allow anyone other than the purchaser to pick up a store pickup order.

Do I pay online or in store?

Your credit card, PayPal account and/or gift card will be charged online. For more information, click here.

Can I change the store, once I've selected it?

If during the checkout process you change your mind and decide you want to pick up the item at a different location or ship it instead, not to worry, you can edit the item in the "How to get it" section during checkout with just a few simple clicks. However once the order has been placed, there is no way to change the store location.

Store Pickup order status

Store Pickup items will display tracking information within 15 minutes after your order is placed. Click here for additional information regarding Store Pickup order status messaging.

How will I know when to go to the store?

You may go to the store after you have received the "Ready for Store Pickup" email.

How long will the store hold my order?

Your Ready for pickup email will provide you with detail for the number of days in which to pick up your order; typically, this will be 3 days from the receipt of the "Ready for Store Pickup" email. If, after 3* days, your order has not been picked up, your order will be cancelled and a refund will be processed back to original method of payment.

*Note: At certain times of the year Toys"R"Us and Babies"R"Us may change the time frame in which you have to pick up your order in order to better accommodate our customers and store associates. Please be sure to check your Ready for pickup email for the exact time frame.

Do I need to bring anything to the store when I pickup my order?

Yes, you will need the following items when picking up your order:

Ready for Store Pickup Email (1 for each store selected)
Valid ID: Driver's License or government- issued ID (where the first and last names match the billing name entered for the order)

Where do I pick up my order?

After receiving your "Ready for Store Pickup" email, go to the store that you selected as your pick up destination. Proceed to the Customer Service area and present the "Ready for Store Pickup" email along with your valid ID. The store associate will retrieve your order and complete your transaction.

How do I cancel or return my purchase?

The order will be automatically cancelled if it is not picked up within 3 days of receiving your "Ready for Pick Up" email and a full refund will be posted to your original payment method.

Returning your purchase is easy. Simply visit Customer Service at any Toys"R"Us or Babies"R"Us store and bring your "Ready for Pick Up" email which contains a return barcode to assist in expediting the process.

Are there any restrictions?

There are a few restrictions you should be aware of:

You will not be allowed to pick up your order without the Ready for Pickup email and a valid ID.
Pre-Ordered items are not eligible for Store Pickup.

Email me when Available

If the product is not currently available, submit your email address and we will notify you when it becomes available for purchase.

Is every item eligible?

Not all items are available for the email me when available program. You can check each item's availability by looking for the "Email me when available" message on each item detail page.

Backorders

Although we try to make sure all of the products you are purchasing are in stock, there are times when one or more of those items need to be backordered. In such cases, we will only charge and ship out the products that are available. This will be outlined for you in your shipment email, advising of the delay of that specific item.

If an item is on backorder there will be a banner indicating "BACKORDERED" on the product detail page over the "Add Item(s) to my Cart". A sample of this is below.

Pre-Order Items

Toys"R"Us/Babies"R"Us offers customers the ability to pre-order selected items in advance of the manufacturer's general public release date. If an item is a pre-order item there will be a banner indicating "PRE-ORDER NOW!

Pre-Order items are shipped directly to you once the stated release date arrives and you will be notified of your order status via email. You will not be charged for any item until it is shipped to you (unless you paid with a Gift Card). Please note, expected shipment times appearing in your shopping cart specify when an item is expected to arrive at our warehouse. Pre-order items will ship within 1-2 business days after the release date. Release dates may vary based on the manufacturer and are subject to change.

Delivery And Charges

Before you place your order

Shipping Options & Rates

Where do we Ship To?

We ship to all provinces in Canada. Some remote locations may require additional shipping charges.

What are your shipping options and shipping rates?

At Toys"R"Us, we try to offer you the least expensive shipping rates.

To achieve this goal, we have obtained the service of these shipping carriers (Purolator, CornerStone and Canada Post). When you place items in your shopping cart and place the order, it calculates the shipping cost based on the below information, the shipping method you selected and the destination of your items. At checkout, you will be prompted to choose a shipping method. However, some items can only be shipped using the Standard shipping option.

Your total shipping will be calculated automatically during checkout prior to the completion of your order. Shipping costs for orders are based on the total order weight. You will be provided with your order's actual total shipping cost during checkout.

Shipping policies and delivery windows are subject to change.

Please note:

Regular Shipping - Order arrives 3-5 business days after it has shipped. *Please note regular shipping for rural areas and postal offices is 7-10 business days after it has shipped.
Express Shipping - Order arrives 1-2 business days after it has shipped.

Delivery Time

Each shipping method has its own restrictions and charges that will be applied to your order and are based upon a simple calculation of order processing time and actual shipping time in business days. Please note that business days are Monday through Friday, excluding Federal holidays in Canada.

Oversized items may incur a delay in shipping as there will be special delivery requirements. This delay will be noted in the tracking details of your order. These products cannot be expedited.

Please note we cannot ship larger items to a PO Box number. If we are unable to complete the delivery of your order to the address provided, we will contact you to verify the shipping information.

For select items, we offer an Estimated Delivery Date during checkout. An Estimated Delivery Date is a calculation of several factors, including item availability, processing time in our warehouse, the shipping method you select and the shipping destination. When we can accurately calculate Estimated Delivery Dates, we'll provide them to you during checkout, as well as in your Order Confirmation email and in the My Account section on the website. Please note that Estimated Delivery Dates are estimates only, and are not guaranteed.

Some oversized items may only have the standard freight option and might take up to 7-14 business days after leaving our warehouse. The delivery fee includes the delivery of the item to the garage or the main entrance. The item will NOT be delivered in the house or appartement. For delivery in apartment building, the delivery might be left at the main door of the building, if a concierge is there to accept it.

Are there any rules and restrictions I should know about?

Please be aware of the following:

Orders are shipped on business days only. Business days are Monday-Friday from 9am to 5pm, excluding federal holidays in Canada.
All orders shipping to a Post Office Box or Rural Route addresses will be delivered via Canada Post. Delivery of oversized items directly to customers in certain remote locations may not be possible or may incur additional delivery charges. In these instances, a customer service representative will contact you to discuss the handling of your order.
Please allow for additional shipping and handling time for all oversized products shipping via a freight trucking company. These products cannot be expedited.
Certain products we carry are not permitted for sale to addresses in the Province of Quebec under the following terms of The Charter of the French Language, "Toys or games, except those referred to in section 52.1, which require the use of a non-French vocabulary for their operation are prohibited on the Quebec market, unless a French version of the toy or game is available on the Quebec market on no less favourable terms".
The delivery fee for freight item includes the delivery of the item to the garage or the main entrance. The item will NOT be delivered in the house or appartement. For delivery in apartment building, the delivery might be left at the main door of the building, if a concierge is there to accept it.

Calculating Your Delivery Date: Pre-Order Items

Pre-Order items are available for purchase on the Toys"R"Us and Babies"R"Us website in advance of the manufacturer's general public release date. Pre-Order items are shipped directly to you once the stated release date arrives and you will be notified of your order status via email. You will not be charged for any item until it is shipped to you. Your order will ship within 1-2 business days after the release date. Release dates may vary based on the manufacturer.

How can I tell if an item is Available?

If an item is available on our site, you will see a green "Add Item to Cart" box on the right hand side of the product detail page. You should also note the "Availability" section, just above the "Product Detail" section. You will be able to see if the item is "In-Stock", and how long it takes to leave the warehouse should you choose to purchase it.

If you do not see the green "Add Item to Cart" box, the item is temporarily out of stock and cannot be ordered at that time. You do have the option however to add an out of stock item to your Baby Registry or Wish List!

What carriers are used in shipping Toys"R"Us/Babies"R"Us orders?

At www.toysrus.ca and www.babiesrus.ca we use the following carriers to ship your orders: Canada Post and Purolator Courier. All carriers deliver Monday to Friday, 9:00 to 5:00 p.m. Signature is required for all Canada Post shipments that contain high value items.

If you are not at home the carrier will leave an "Attempted Delivery" notice to let you know that they will try again, or that the package is available for pick-up at your local depot. If you prefer to "fore go" the signature required option with the carrier, please sign the back of the "Attempted Delivery" notice and leave visible in your door. The carrier will take this as acceptance of liability in case of lost or damage to the delivery. Customer with an appartement number as a delivery address, may received 1 attempt delivery and up to 3 phone attempts. The attempt delivery will not be left on the appartement door.

Does "Free Shipping" promo apply to all items?

Toys"R"Us/Babies"R"Us offers No Charge Shipping on select items through out the site. Offer applies to selected items. On some products, special handling fees may still apply. If your order contains items that are ineligible for "Free Shipping" promo, you will be charged for those items. We reserve the right to change or discontinue "Free Shipping" promo at any time.

Do you have any items that will have additional shipping charges?

Some of our merchandise requires additional shipping time and surcharges. These exceptions are noted on the product detail page for each applicable item.

Can I order an item on www.toysrus.ca / www.babiesrus.ca and ship it to an international address?

At this time, we do not have the ability to have orders placed on Toysrus.ca shipped to international addresses. However, if you have an order that you would like shipped another country you can change your region that is located in the footer on every page.

If I choose Express Shipping, will I get my order the next day?

It depends... Your order needs to be placed and dropped into our warehouse system early in order for it to ship the same day. It usually takes several hours for your order to drop into the warehouse system, so a good rule of thumb is to allow at least 2 hours for that to occur. If you miss this timeline, your order will be processed that day but will not ship out until the next business day. Also, please note that there are no weekend pick-ups or deliveries so you'll need to take that into consideration as well.

Oversized Items

How are oversized items handled?

Due to their size and weight, oversized items must be shipped using a freight trucking company. Expedited shipping is not available therefore they are shipped via ground freight. Oversized items usually arrive 7-14 full business days after leaving our warehouse. If you have ordered other products, they will be shipped separately. Sending this item as a gift? Please include the recipient's phone number. Recipient will receive a call to set up a delivery date (Monday to Friday, 9am till 5pm, excluding Holidays).

It's important to note that the freight trucking company is not responsible for carrying the item inside. The delivery fee includes the delivery of the item to the garage or the main entrance. The item will NOT be delivered in the house or apartment. For delivery in apartment building, the delivery might be left at the main door of the building, if a concierge is available. Since the item is likely to be heavy and large, we recommend that you have someone with you to help you unload the item.

Undeliverable Packages

What happens if a package is returned to you because it is undeliverable?

Every once in a while, we will have a package returned to us because it was undeliverable. When this occurs, we will issue a full refund for the price of the product plus taxes. Shipping charges are non-refundable.

Why would a package be returned to you as undeliverable?

We can receive packages as undeliverable for the following reasons:

Incorrect address information. Address must be entered as follows:
- Street Address Or PO Box
- City
- Province
- Postal Code
Failed delivery attempts or the item was not picked up from the local depot within 5 business days.
Refused by the recipient.

After you place your order

Tracking Your Order

How can I find the status of my order?

To find the status of your order:

Select the "Track My Order" link at the bottom of any page.
If you already have an account, sign in under the Registered Customers section, and click the order number to view additional information about the order.
If you are not a registered customer or if you don't want to sign in, type your Order Number and Postal code under the "View Order Details" section. You may view information about your most recent orders (including tracking information), as well as past orders you've placed on Toys"R"Us and Babies"R"Us.
After your order is shipped a tracking number, if available, will be displayed. Depending on the method of shipment and the carrier, you can click on the tracking number to view the delivery status of your order. A shipping carrier may not have the ability to provide a tracking number for up to 48 business hours.

We will also email you up-to-date information about the status of your order.

If you need to contact our shipping carriers, please find their contact information listed below:

Canada Post: www.canadapost.ca, 1-800-267-1177

Purolator Courier: www.purolator.ca, 1-888-744-7123

Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, "Order Status / Tracking" on the Toys"R"Us and Babies"R"Us website will not offer tracking information, but will still offer order status and other details. Please read the information below to learn the difference between tracking information and order status.

When can I track my order?

Tracking numbers are assigned to packages at our warehouse almost immediately, and appear in the "Order Status / Tracking" area of our website with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. Please note that this means even though your package has left our warehouse, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed on the Toys"R"Us and Babies"R"Us website may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).

My order is late, what can I do about it?

If you are having any problems with your order, please check the order status in My Account. If the item is showing as shipped, you can track your package with the carrier using the tracking number provided.

Please note that Estimated Delivery Dates are estimates only, and are not guaranteed. Due to many factors, Estimated Delivery Dates can also change between the time you place the order and receive an order confirmation. We do our best to provide accurate estimates and provide you with several other resources for tracking your order, such as order detail and tracking links.

Orders that are shipped via a trackable method (such as Purolator) will have tracking information available in My Account. Please check this information if available and read through the following options:

If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.

Finding Your Order Status

Find the status of your order by:

Checking your email: You entered an email address during checkout. We will email this address to keep you up-to-date about the status of your order.
Visiting the Toys"R"Us and Babies"R"Us website: Go to our website and click on My Account at the top of any page. If you already have an account, sign in under the Registered Customers section. If you are not a registered customer or if you don't want to sign in, type your order number and billing postal code under the Order Status section. You may view information about your most recent orders (including tracking information), as well as past orders you've placed on Toys"R"Us and Babies"R"Us.

Email About Your Order

After you place your order, you will receive e-mails about your order status. Below are some examples of e-mails you might receive:

Order Confirmation: This e-mail confirms that we have received your order, and includes your order number. We recommend that you keep this e-mail for your records.
Shipment Confirmation: This e-mail confirms that your order, or part of your order, has been shipped. If there were any remaining items in your order that were not shipped you will receive an e-mail confirming the shipment of each item. The arrival time of your order depends on the shipping method selected, the item itself, and the destination address specified for the item.
Important Notice About Your Order: There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship your item(s) to the address provided, or cancellation of order.

Delivery of Your Items

The delivery date of your order depends on when the order leaves our warehouse, where the destination address for the item is, and the shipping method.

Please keep in mind that business days are Monday through Friday, excluding federal holidays within Canada. You can read more about delivery times and shipping options on our Shipping Methods and Costs page.

When your order is delivered, you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging, as well as the contents of the package.

It's important to note that the freight trucking company is not responsible for carrying the item inside. The delivery fee includes the delivery of the item to the garage or the main entrance. The item will NOT be delivered in the house or appartement. For delivery in apartment building, the delivery might be left at the main door of the building, if a concierge is available. Since the item is likely to be heavy and large, we recommend that you have someone with you to help you unload the item. You will be contacted after the item ships to arrange a delivery date and appointment window. Your order will be delivered inside the threshold of your residence or garage.

Changing or Cancelling Your Order

After you have clicked "Submit", you may be able to cancel your entire order. Simply click on the link in your Order Confirmation email, or click on the Track My Order link on the website to view your order. If your order can be cancelled, you will see a "Cancel Order" button beside the order.

Please note you have a very limited amount of time in which to cancel your order, as our system is designed to fill orders and get them on their way as quickly as possible. At that time, you are unable to cancel or change part of your order.

Your credit card will not be charged if you cancel an order, however if you used a Gift Card to pay for your order, you may not receive credit back for a time period of up to 3 to 5 business days. You will receive an email confirming that a credit has been processed to the original form of payment.

Cancellations Due to Order Processing Difficulties

Occasionally an order or part of an order may be cancelled for various reasons. Some reasons are:

The item(s) are not available.
Your payment information could not be verified.
The shipping address could not be verified.

If your order is cancelled, you will receive an important notice regarding your order via e-mail, which will explain the reason for the cancellation. You will not be billed for any cancelled items

Returns And Exchanges

How do I return an item?

We offer two options when returning items purchased online, by courier to our warehouse OR at a local store:

Returning to a Toys"R"Us/Babies"R"Us Store

To avoid paying shipping to return the item you can bring your purchase to the nearest Toys"R"Us/Babies"R"Us Store. Please bring the following items with you:

Packing slip
Confirmation email
Please pack the product in its original packaging

If the item received was damaged/defective please refer to the section on "Receiving a Damaged/Defective Item".

Refunds may be given only when the return of merchandise is made within 45 days of the order shipment date. All returns will be subject to the terms and conditions of the return policy found below. In addition, all returns made at a Toys"R"Us or Babies"R"Us store will be subject to the applicable store return policy.

Returning to our warehouse - via Courier

Please follow these steps:

Pack product in its original packaging so that it will not be damaged during the shipping process.
Cut out the return label located at the bottom of the packing slip and attach it to the box.
Include a copy of the packing slip along with your product.
Please send the product via a method that can be tracked, i.e. Purolator/Canada Post. We cannot process your return until your product has been received. Please keep the tracking number provided by the carrier in the event that the package needs to be tracked.

Please note you will be required to pay the shipping cost to return the item when sending by mail. If the item received was damaged/defective please refer to the section on "Returning a Damaged/Defective Item".

What is the Toys"R"Us/Babies"R"Us return label?

The return label is located at the bottom of your packing slip and is used to return the item by courier to our warehouse. The return label on your packing slip will need to be attached to the outside box when returning your item back to our warehouse.

Returning a Damaged/Defective Item

I received an item that doesn't work, how do I return it?

To return a damaged or defective item, please contact our Customer Service Team at 1-800-TOYSRUS (1-800-869-7787). Our Customer Service Team will arrange for a return label to be sent to you allowing you to return the product at no cost to you. Please pack the product in its original packaging, print out the return label you will receive via email and attach it to the outside of the box. Also include a copy of the packing slip along with your product.

Once we receive the item, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item, starting with the refund on the Gift Card. Please note that in order to receive a refund for the shipping cost of the item, you must contact our Customer Service Team before returning the item to us.

All returns will be subject to the terms and conditions of the return policy. In addition, all returns made at a Toys"R"Us or Babies"R"Us store will be subject to the applicable store return policy.

Return policy

We accept returns as long as the following conditions are met:

Refunds and exchanges are given within 45 days of original order shipment date, accompanied by the packing slip.
All refunds require that the item be returned in the original packaging, with all pieces and in original condition.
All video, computer software, games, systems and accessories; camera; movies & DVDs; drones must be returned in original, factory sealed, unopened package for a refund.
Opened packages may only be exchanged for identical product.
Refunds will be applied to the original form of payment that was used to purchase the item, starting with Gift Card.
Items requiring special delivery through a LTL carrier may incur additional shipping or restocking fees.
For hygienic reasons, breast pumps cannot be returned once opened.
No returns or exchanges due to the intimate and hygienic standards of certain items, we regret that we cannot accept returns or exchanges on undergarments.
We do not accept returns from the U.S. or other countries.

You may return an item purchased from Toysrus.ca to our warehouse or you may choose to bring it to your local Toys"R"Us store.

For in-store returns, the following also applies:

When a packing slip is not provided, refunds for merchandise will be given at the discretion of management. A Merchandise Credit will be issued for a value equal to the item's lowest promotional price within the last 90 days. Identification is required for all refunds where a receipt is not provided.
Identification is required for all refunds where no packing slip is provided. If the item being returned was a gift, the refund can be given in the form of a Merchandise Credit.
A copy of your confirmation email is required when returning an item in-store.

All returns will be subject to the terms and conditions of the Return Policy. In addition, all returns made at a Toys"R"Us or Babies"R"Us store will be subject to the applicable store return policy.

When a promotional item/Gift Card was given with the purchase of your item (in-store or online), the promotional item/Gift card must be returned and unused if the product is returned, otherwise, the value of the promotional item will be deducted from the refund price.

Baby Registry and Wish List Returns

Returns can be made up to 6 months from the registry event date (not the purchase date) with or without receipt.

If receipt is provided, return will be on the original method of payment or on merchandise credit if original method of payment is not present.

If Gift receipt or no receipt is provided, return will be on a merchandise credit.

Seasonal Products return policy

Above return policy applies.

Manufacturer defects for pools, sandboxes, swing sets, inflatable bouncers, trampolines, table top games and battery operated vehicles will be handled by the manufacturer

Car seat return policy

Car seat can only be returned if the following criterias are met:

Must have the original box
Cannot have been used
Must include the instruction manual
Must include the original, not completed, registration form
Original receipt

All return are subject to Store Management discretion.

Toys"R"Us Recalled Product Return Policy

Nothing is more important than the safety of your children. If you have purchased a product that has now been recalled and you are still within our return policy delay, please visit the Store closest to you. If you are outside of our return policy, you may contact the manufacturer or contact our Customer Service Team at 1-800 TOYSRUS who will advise on the proper recall process for your product.

Returns of Thyme Maternity Merchandise

Thyme Maternity product should ideally be returned at a Babies"R"Us-Thyme location. In the event that there is no Babies"R"Us-Thyme location near you, returns will be accepted at non Babies"R"Us-Thyme location or at Thyme Stores with a copy of the receipt. Non Babies"R"Us-Thyme location will not accept returns/refunds without a receipt.

Gift Returns

Gift Returns for items bought on toysrus.ca or babiesrus.ca:

I need to return an item I received as a gift, how do I do this?

You can return the item either at a Toys"R"Us Store/Babies"R"Us Store or by mailing it back to our warehouse by following the same steps listed under "How do I return an item?"

Your best option will be to return to a store since if returning to our warehouse the refund will be applied to the credit card/gift card that was used to make the original purchase. Please follow the steps listed under "Returning to a Toys"R"Us/Babies"R"Us Store".

If you return the item to your local store, you will receive your refund in the form of a Merchandise Credit.

All returns will be subject to the terms and conditions of the return policy. In addition, all returns made at a Toys"R"Us or Babies"R"Us store will be subject to the applicable store return policy.

I received this item as a gift and the person did not provide me with a packing slip. Can I still return the item?

Of course you can still make a return. We do ask you to contact the person who gave you the gift and ask for the order number.

Please note, if you return an item received as a gift through the Returns Center, the refund will be credited to the credit card/gift card that was used to purchase the item.

Refunds

When and how is my refund processed?

If you return the item to our warehouse and you are entitled to a refund, your refund will be processed approximately 7 to 10 business days from the date of receipt of your returned item at the return center. The refund will be credited to the credit card or gift card that was used to purchase the item. You will receive an email advising you that your refund has been processed and what amount has been credited back to your credit card or gift card, provided you have provided us with your email address. You may be able to track the status of your return via the carrier that you selected using the tracking number provided by the carrier when returning the item.

If you return the item to your local store and you are entitled to a refund, you will receive your refund at the time of the return. This refund may be either credited back to the credit card or Gift Card that was used to purchase the item or in the form of a Merchandise Credit, if the item was a gift. If your purchase order was placed using a gift card, the refund may be given in the form of a Merchandise Credit. The form of refund is left at the discretion of the store management.

What is refunded when I return an item?

When you return an item you will be refunded the price of the item and any applicable taxes. Original shipping charges will not be refunded except under limited circumstances, as outlined below.

Error by Toys"R"Us
Items requiring special delivery through a LTL carrier may incur additional restocking fees

Returns with receipt (or packing slip and confirmation email for online orders) will be credited as follow:

If original payment was made by:	Refund online will be given:	Refund instore will be given:
Cash	N/A	Cash
Credit Card	Credit Card	Credit Card
Merchandise Credit/Gift card	Merchandise Credit/Gift card	Merchandise Credit/Gift card
Debit Card	N/A	Debit Card
PayPal	PayPal	Merchandise Credit

If payment was made by Gift Card in addition to another method of payment, Gift Card will be revalued first, up to the maximum value used.

My package has been returned, but the refund is not showing on my credit card or gift card?

Please contact our Customer Service Team at 1-800-TOYSRUS (1-800-869-7787) to confirm that your package has been received at our warehouse. You will need to provide the return waybill number and name of the carrier used when returning the item, in order for our Team to investigate.

Investigations into delayed or lost shipments with carriers may take up to 15 business days to complete.

Overview

Baby Registry Overview

Welcome to the Babies"R"Us Baby Registry

The Babies"R"Us and Toys"R"Us Baby Registry allows you to create a list that can be viewed by friends and family anywhere. You can create your Baby Registry in our stores or online. Regardless of where you create your Baby Registry, it will be viewable in all Babies"R"Us and Toys"R"Us locations in Canada and online at www.babiesrus.ca and www.toysrus.ca. (Note: If you register in one of our stores, you will be asked if you would like to post your registry online. If you answer yes, an email address will be required, and your registry will be posted on our website within minutes.)

Additionally, registries created in one of our stores can be updated online, and vice versa. To update your registry online, you will need to set up a Registry Password either when setting up the registry in-store or online. If you do not have a password set up for your registry and would like to manage it online, please contact our Customer Service Team at 1-800-TOYSRUS (1-800-869-7787). Purchases made from your registry will be recorded on the store and online view of your registry to prevent duplicate gifts. Your Baby Registry will remain active for 12 months from the arrival date you provide on your registration form. If you are interested in creating a toy wish list for your child for events such as baby's first holiday or birthdays, we encourage you to explore our wish list feature.

Using the Registry

Creating a Registry

How do I Create a New Registry Online?

Using our online tools to create a new Babies"R"Us Baby Registry or update an existing one is fast and easy. The best part is that you can use these tools 24 hours a day, every day! Please remember that once you create a registry, it will be available for people to purchase products until 12 months after the expected arrival date that you provide.

Simply follow the steps below to set up a brand new Baby Registry online:

From our Home page, click on Baby Registry at the top of the page Under the box labeled "Create a Registry" click on the "Create a New Registry" link to start a brand new registry.
Fill in all the necessary information on the registry form. Some fields such as First and Last Name are required, and others are optional. Follow the directions provided and proceed through the creation process. Remember, the more information you provide, the easier it is for friends and family to find your registry and purchase gifts for you and your baby! Please refrain from using special character in any of the fields (name, street, city, comments).
If you need to go back and change any information you can use the "Back" buttons.
Once you've filled out all your information, you will have the chance to verify what you typed in and make any changes by clicking on the "Edit" buttons.
When you're happy with what you filled out, simply click the "Save" button, and you've successfully created a Baby Registry that is viewable online and at all Babies"R"Us and Toys"R"Us stores across Canada. Start shopping and be sure to read our Tips for Updating a Registry to ensure you have exactly what you want on your registry.
You'll receive an e-mail with your basic registry information and password shortly after completion. Please save that e-mail for future reference.
If you forget your password, you can always request to have your password e-mailed to you again.

How do I Create a New Registry In-Store?

You can visit any of our Babies"R"Us or Toys"R"Us stores to create a Baby Registry. Simply visit the registry desk in the store and ask to start a new registry. A store associate will help you fill out all the information you need to create a registry and then will provide you with a handheld scanner to select items for your registry. We have a vast selection of baby products and knowledgeable associates who are ready to assist you in finding the right products for new arrival. If you wish to view and update your Baby Registry online, be sure to select the online option when you register and provide a registry password. A registry password is required to update your registry online. To find a Babies"R"Us or Toys"R"Us store near you, please use our Store Locator.

You can also set up an appointment to ensure you get personalize service at a time that is convenient to you. You can set up an appointment online, by calling your local store or by calling our Customer Service team.

How do I use My Registry Password?

Once you have your registry password, you can go to the Baby Registry area of our site to log in. You will be prompted to enter your registry number or your email address and password. If you don't have your registry number, you can look up your registry by name and then enter your password.

And remember, once you log in with your new password, you can always edit your account information and change your new password. Registry passwords must be between 6-10 characters long and is case sensitive. You can use a combination of letters and numbers but special characters are not allowed. We recommend that you keep your registry password separate from the password used in "My Account" for online purchases (registry passwords and account passwords are maintained separately in our database).

What Do I Do If I Forget My Password?

If you have forgotten or misplaced your password, you can obtain another copy using our "Forgot Password" feature or contact us at 1-800-TOYSRUS (1-800-869-7787).

Shopping for My Registry

How do I Add Items to my Registry online?

Adding products to your registry is fun and easy! Just follow these simple steps...

From our Home page, click on Baby Registry at the top of the page.
In the box labeled "Update Your Registry" sign in to your account using your registry number or email address and password and click on the "Find My Registry" button.
You can also search for your registry and sign in from the search results page.
To add more products to your registry, you can use our shopping links or helpful tools like our Must Have Checklist to help get you started.
Once you find a product you want to add, select a quantity and click on the "Add to Registry" button on the product detail page.
You will then be taken to your Registry List where you will see a confirmation that the item you selected was added to your registry. Product updates will be made simultaneously online and in-store, so that all gift givers have up-to-date information. For more information on how the Registry List is organized, please see the information above on Understanding the Registry List Layout.

Registry Tools Available Online

When creating or updating your registry online, be sure to check out all of our registry owner tools to help you put together a list of the products you really need and want:

New Parents' Checklist: Our baby experts have developed this practical checklist of all the must-haves for baby's first year.
Buying Guides: Get help deciding which baby gear products are right for you. Buying Guides explain key product features and safety considerations for products like strollers, monitors, car seats and more.

How do I Share my Registry with Others?

Spreading the word about your registry is easy. Once you've created your registry, you can send your friends and family members an e-mail letting them know how to access it. The e-mail will contain your name and a link to your registry online.

To create a list of friends and family to share your registry with, sign into your registry.
View your registry and then click on "Share Registry."
List the names and e-mail addresses of all the people you'd like to share your registry with. They will receive an e-mail message with a link to your registry.
You can come back at any time to send a message to more people.

Understanding the Registry Layout

The registry is divided into three sections. They are as follows:

Products Available Online: These are the products that can be purchased online organized by category. Most of the products in this section are also sold in Babies"R"Us stores. Some products in this section are sold exclusively online. These items will clearly be marked "online only."
Products Available In-Store Only: These are products that can only be purchased in one of our retail stores. Please note that not all products are carried by all stores. We suggest you call your local store before you visit to check product availability.
Products Already Purchased: Once you've told your friends and family about your registry, you'll be able to see which products on your registry have been purchased. Purchases made online and in any of our stores will be reflected here.

Car Seat, Crib & Stroller Finder

Our Product Finders make it easy to narrow down options, based on the features that are most important to you or your gift recipient. Plus, you can compare products in an easy-to-read chart format. Once you've made your final selections, simply add them to your shopping cart or registry, or print them out and visit one of our convenient store locations to see your selected products in person!

Simply click here to get started.

Crib Finder

Stroller Finder

Car Seat Finder

Note: If you need any additional help during the gift finding process, select the "Help" link on the products results page.

Updating a Registry

You have many options to keep your registry up-to-date online - add products, remove products, or even change your personal information. Remember, your registry is active from the time you create it until 12 months after the expected arrival date you provide.

How do I Update My Registry Information?

If you need to change any personal information for your registry, such as your address, password or details about the baby, follow these easy steps:

From our Home page, click on Baby Registry at the top of the page.
In the box labeled "Update Your Registry" sign in to your account using your registry number or email address and password (Forgot your password?).
You can also search for your registry and sign in from the search results page.
To update information about the registry or baby, click on the "Edit" button next to "Registrant Info".
Once you've changed the information you needed to, click on the "Save" button to update your registry with the new information.

How do I Add Products to My Registry?

Adding products to your registry is fun and easy! Just follow these simple steps...

From our Home page, click on Baby Registry at the top of the page.
In the box labeled "Update Your Registry" sign in to your account using your registry number or email address and password and click on the "Find My Registry" button.
You can also search for your registry and sign in from the search results page.
To add more products to your registry, you can use our shopping links or helpful tools like our Must Have Checklist to help get you started.
Once you find a product you want to add, select a quantity and click on the "Add to Registry" button on the product detail page.
You will then be taken to your Registry List where you will see a confirmation that the item you selected was added to your registry. Product updates will be made simultaneously online and in-store, so that all gift givers have up-to-date information. For more information on how the Registry List is organized, please see the information above on Understanding the Registry List Layout.

Registry Tools Available Online

When creating or updating your registry online, be sure to check out all of our registry owner tools to help you put together a list of the products you really need and want:

Must Have Checklist: Our baby experts have developed this practical checklist of all the must-haves for baby's first year.
Buying Guides: Get help deciding which baby gear products are right for you. Buying Guides explain key product features and safety considerations for products like strollers, monitors, car seats and more.

How do I Update Items in my Registry?

Updating your baby registry is easy! Just follow these simple steps...

From our Home page, click on Baby Registry at the top of the page.
In the box labeled "Update Your Registry" sign in to your account using your email address or Baby Registry number and password and click on the "Find My Registry" button.
Click on the button labeled "View Registry" to see a list of all the products currently on your registry.
To change the quantity of a product, enter the new quantity in the column labeled "Desired" and click on the "Update" button.
If you want to remove the entire quantity of a product from the list, click on the "Delete" button. Please note that you cannot delete an item that has at least 1 purchase.
When people start making purchases from your registry, you'll notice that products will start to appear in the "Purchased" section. If you check your registry and notice that an item has been purchased but has not yet been moved to the purchased section, you can adjust the purchase quantity. Just update the quantity shown in the column labeled "Purchased" and click on the "Update" button. Occasionally, gift givers forget to alert the store associates that the gift they are buying is from a registry, or they sometimes purchase a registry item elsewhere. These could be the reasons an item would not be properly deducted from your registry.

*Please note: Most Baby Registry purchases made online will be reflected in a matter of minutes online and in our stores. Purchases made in our stores will be updated in our stores and online overnight. If you do not see your updates made after within these time frames, please contact us at 1-800-TOYSRUS (1-800-869-7787) so that we can investigate the situation for you.

Searching for a Registry

How do I search for a Registry Online?

It's easy to search for a Registry Online.

From our Home page, click on Baby Registry at the top of the page.
Go to the "Find a Registry" Search box at the left of the page. You can search by Registrant, Maiden/Alternate Name or Registry #.
Baby Registry cannot be search using the Co-registrant name online at this time. The Co-registrant name field can be used for a search in our stores.
Type in as much information about the expectant parent as you can. At least the first two letters of the last name or a registry number is required, but more detailed information will help us track down the exact registry you are looking for.
When you're ready to submit your information, click on the "Find Registry" button.
All related search results will be displayed alphabetically by the registrant's last name and then by their first name. Please note that the initial registry search will only look for matches in Registrant Name.
If you find the registry you're looking for, click on the registrant's name or the registry number to view the entire registry.
If you do not see the registry, you can either refine your initial search using the search box at the bottom of the screen or you can conduct a second search for the name as a Maiden/Alternate name by using the text links at the top of the page.
Registries created in-store should appear online within an hour. If you are looking for your own registry and cannot find it, try searching by registry number. If you still cannot locate your Baby Registry online, please contact us at 1-800-TOYSRUS (1-800-869-7797) for assistance.

If you're having trouble finding a registry, remember these tips:

Make sure that the information you provide is spelled correctly. If you are unsure of the spelling, try entering just a few characters. A minimum of two letters is required for the last name and one letter for the first name.
If you typed in a registry number, be sure that the number you typed in was the correct one.
If the registrant has a common name, try adding more information to your search to limit the results returned.
The Co-registrant name field can be used for a search in our stores.
Make sure you're using the correct name. A registrant may provide us with her maiden or alternate name, but sometimes only the married name is given.
When searching using alternate name field, please only enter the last name and not the first name.

How do I search for a Registry In-Store?

It's easy to search for a Registry in any our Babies"R"Us or Toys"R"Us stores. You can always get help by asking one of our trained store associates to help you.

In our stores, there are two ways to search for a Baby Registry.

The associates at the Baby Registry desk can look up a registry for you
Or, you can use one of our self-service touch screen kiosks to search for a Baby Registry.

Buying from a Registry

Buying a gift for an expectant mother and her baby is easier than ever! Complete registry lists can be viewed either online or in one of our stores.

How do I View a Registry?

Once you find the registry you're looking for, you can view the registrant's entire list of products. To determine what you'd like to buy, follow these simple steps:

Products available online are sorted into product categories to make it easier for you to find particular products.
Once you find a product you're interested in, you have several options:
- To determine if the product requested is still needed, look in the column labeled "Desired". If the number is 0, then someone has already purchased that product. If it is greater than 0, you can still buy this product from the registry.
- If you want a more detailed description of a product, simply click on the title and short description to take you to a product pop-up. You may add this product to your cart here, or return to the registry list to add it.
- If you want to add a product on the registry list straight to your cart, type in the quantity you want to purchase in the box under the "Buy" column, and then click on the "Add to Cart" button.
- When you finish shopping, you can go to your Shopping Cart and proceed through checkout. Keep in mind if you purchase something from a registry, that item will be sent to the registrant's address unless otherwise specified during Checkout.

Understanding the Registry Layout

The registry is divided into three sections. They are as follows:

Products Available Online: These are the products that can be purchased online organized by category. Most of the products in this section are also sold in Babies"R"Us stores. Some products in this section are sold exclusively online. These items will clearly be marked "online only."
Products Available In-Store Only: These are products that can only be purchased in one of our retail stores. Please note that not all products are carried by all stores. We suggest you call your local store before you visit to check product availability.
Products Already Purchased: Once you've told your friends and family about your registry, you'll be able to see which products on your registry have been purchased. Purchases made online and in any of our stores will be reflected here.

What Address will the gifts be sent to?

People who purchase products online from a registry can opt to send them to any address; however, the default address is the one that the creator of the registry provided. Gift givers can see only the name associated with this address. For privacy reasons, the street address remains hidden. If you'd like to send a registry gift to a different address, simply add a new address before you select a shipping option during Checkout. Within an hour of the completion of the purchase, the product will move into the "Products Already Purchased" section of the registry.

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