Ordering from toysrus.ca or babiesrus.ca is fast, easy, and secure.

1. Find the Items you want
   • You can easily find the item online by entering the product number or product name in the search box located at the top of every page on our site. The product number is a five or six-digit number noted on the ad next to the item. Example: 441775 or "Sophie the Giraffe".
   • Search by selecting from the list of categories, ages or brands, located on the left side of each page on the site.
    
   How do I refine my search results?
   You can refine or filter the results by using the filters on the left side of each page. You can narrow the results by category/age/brand/gender.
    
   I am not sure what I am looking for, how do I browse products?
   You can use the navigation on the left side to browse a category, and continue to filter or refine your results as you browse. For example: If you are looking for Transformers, you would select Action Figures, Transformers and then you can filter the results by price or brand.
    
2. Add items to your shopping cart - Click "Add Item(s) to Cart" from product detail page. Once you are in the cart choose your method of shipment.
   1. In Store Pick Up
   2. Ship to Home
    
   Return to shopping: If you wish to continue shopping after reviewing the contents of your Cart, choose one of the options and continue to search our website. You can return to your Cart at any time by clicking on "Cart" at the top of the page.
    
   The Baby Registry or Wish List purchases in your Cart: If you add an item(s) to your Cart from The Baby Registry or Wish List, this item(s) will be identified as such in your Cart. The corresponding registry or Wish List will be updated once you make your purchase to help avoid duplicate gifts.
    
3. Proceed to Checkout - Once you're done shopping, click "Proceed to Secure Checkout" to purchase the item(s) in your Cart. Our checkout process is fast, easy and secure. Click here to review our secure shopping guarantee for more detail.
   • Enter Billing & Shipping Address - If you do not have an account with us you will be asked for your billing and shipping address.
     1. Enter Billing Address - Enter your billing address in the appropriate spaces, and indicate where you would like your order to be sent. When you're finished, click "Continue Checkout." Your name and billing address must be entered exactly as they appear on your credit card monthly billing statement to avoid any delay in the authorization process. If you are not paying with a credit card, this information will enable us to contact you about the status of your order.
     2. Enter Shipping Address - If the billing address is not the same as the shipping address you will be prompted to enter the address that the order will be shipped to. We offer the option of splitting your order to be sent to multiple shipping addresses.
      
     Please verify your shipping information before you proceed. We are unable to make any changes to the shipping destination once your order has been submitted.
   • If you have an account with us, enter your email address and password and click "Sign In".
    
   Can I ship to multiple addresses?
   Shipping to multiple addresses allows you to send products in your shopping cart to more than one shipping address in just one order. For example, if you would like to send items in your order to two different addresses, enter both addresses in your Address Book during Checkout, and select the destination for each item when instructed. You can also select a different shipping method for each item. You do not need to place separate orders.
    
4. Select Shipping Option - Select a shipping option for your items, and click "Continue Checkout".
    
5. Select and Enter Payment Options - Verify your billing address, and enter your payment method.
   1. Promotion/Discount Code - If you have a Promotion/Discount Code, enter it in the box under "Promotion/Discount Codes" and click "Apply". Any promotional discounts will be reflected in the Cost Summary section on the Review page.
    
   How to redeem promotional codes:
   • Enter the code(s) in the "Promotional Code" field on the Payment page and then click "Apply." Codes are CaSeSeNsItIvE.
   • Promotional codes need to be entered one at a time. Using multiple promotional codes might void promotions that have already been applied.
   • Promotional codes can be applied up to your order's total value.
   • If accepted, the code will display with a "Status: Applied" message, and your discount will appear in the payment summary. If you add or delete a promotional code, your payment summary will update accordingly.
   • If not accepted, the code will display with a "Status: Not Applied" message. Here are possible reasons your code wasn't processed:
     • You have not added all of the required items to your cart (including any gift with purchase items).
     • Many codes are one-time use. You've already used this code on a previous order.
     • Your order has not met all of the promotional requirements. (Note: Not all items are eligible for all promotions.)
     • The code entered was not within the valid effective dates.
    
   Gift Cards - If you wish to pay using a Toys "R" Us / Babies "R" Us gift card, enter the gift card number from your card and PIN and click "Apply Gift Cards." Maximum 5 Gift Cards per transaction.
    
   Confirm that your billing information is correct, select a payment method, and click "Continue Checkout".
    
6. Complete Your Order - Please review your entire order including your shipping address, shipping method(s), and billing information. At this point, you can still edit the information. You will see your applied discounts and promotions, total charges, and gift options. Once you've verified that all the information is accurate, complete your purchase by clicking on "Submit".
    
   Please note: We cannot guarantee the change or cancelation of an order once it has been placed. See the Changing or Cancelling Your Order page for more information.
    
7. Set up an Account: On the "Thank You For Your Order" page, you have the option to save your account information and become a registered user. Enter a password in the space provided, confirm it, and click "Sign In." Setting up an account allows us to store your order history, billing address and shipping address for your convenience. It also offers you the ability to check the status of and track your order(s). The password keeps your information secure and assures that only you can access your account.

• All personal/portable image, audio and video devices
• Computers and accessories (i.e. mice and keyboards)
• Televisions
• DVD and VCR Players
• Telephones and Answering machines
• Cellular devices and Pagers
• Cameras
• Radios, Stereos and speakers

• Visa
• MasterCard
• American Express
• Canadian issued "R" Us Gift Cards
• PayPal (online only)
• Cash (instore only)

• CODs
• Personal Checks
• Layaway Plans

• USA
• Canada
• Australia
• Austria
• Belgium
• Denmark
• Finland
• France
• Germany
• Ireland
• Italy
• Japan
• Luxembourg
• Malta
• Mexico
• Netherlands
• New Zealand
• Portugal
• Spain
• Sweden
• United Kingdom

1. Go to babiesrus.ca or toysrus.ca and select the items you want to purchase.
2. When you are ready to checkout, click "Shopping Cart".
3. Proceed through the checkout.
4. Enter your gift card number and PIN from the card on the Payment Page and click "Apply Gift Cards." When making a purchase online you may redeem up to five Canadian issued Gift Cards per order.
5. After you have applied one or more Gift Cards to your order, you will be asked to enter your credit card information. For verification purposes, Gift Cards must always be used in combination with a credit card. If the value of your order is equal or less than the value of your Gift Card, no amount will be charged to your credit card, and the balance amount will be stored on your Gift Card for future use.
6. If the value of your order is greater than the value of your Gift Card, we will charge the balance of the order to your credit card at the time of shipment.

• Go to our Gift Card purchase page, or click on this link and follow instructions to checkout.
• The "eGift card" allows you to email a card to a recipients email address which they should receive within a half hour.
• Once you have selected the type of Gift Card you'd like to purchase (Standard, eGift or Personalized Gift Card), you'll need to select the dollar value you would like loaded to your Gift Card.

• Gift Cards cannot be redeemed for cash or returned for a refund.
• A maximum of five Canadian issued Gift Cards may be applied to an order.
• Canadian issued Gift Cards may be applied toward the price, shipping, and tax charges for eligible items.
• Paper gift certificates that were purchased in Toys "R" Us stores may not be applied to online orders.
• We will not accept gift cards issued in the U.S. or other countries.

• For balance inquiry, call 1-800-TOYSRUS

• If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to PayPal.com to complete your payment.
• Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is cancelled.

• Present eVoucher to cashier at the time of purchase.

• Go to www.babiesrus.ca or www.toysrus.ca and select the items you want to purchase.
• When you are ready to checkout, click "Shopping Cart".
• Proceed through the checkout.
• Enter the eVoucher Gift Card number and PIN from the eVoucher on the Payment Page and click "Apply Gift Cards".
  You may redeem up to five eVouchers and Gift Cards (combined) per order.
• After you have applied one or more eVouchers or Gift Cards to your order, you will be asked to enter your credit card information. For verification purposes, eVouchers and Gift Cards must always be used in combination with a credit card. If the value of your order is equal or less than the value of your eVoucher or Gift Card, no amount will be charged to your credit card. If the value of your order is greater than the value of your eVoucher or Gift Card, we will charge the balance of the order to your credit card at the time of shipment.

1. Visit the product detail page of the item you are interested in reviewing.
2. Select "Rate and Review this product" link located on the right side of the product image.
3. Include your Rating Headline: i.e. "I would buy this product again and again".
4. Select your rating by clicking on the available stars.
5. Enter your nickname and location.
6. Describe your experience--this is what other people use to help make their decisions.
7. Select your pro's and con's of the product.
8. And Bottom line--would you recommend it to a friend?
9. You can preview your review, make changes, and then submit for viewing within 72 hours.

• Offensive or abusive language
• Reviews that are not relevant to the product being reviewed
• Reviews that attempt to solicit responses from others (creating a forum)
• Reviews that contain content about competitors

• Website addresses
• Phone numbers
• Personal or business addresses
• Email addresses
• Full names (first name/last name)

• You get your items fast AND, you don't have to pay for shipping!
• No worries, Pick up that Last Minute Gift with ease
• Be the first to pickup new items and new releases

1. Click on the specific item you are interested in.
2. When you are ready to add the item to your cart, you are given the option to "Select a Store".
3. Click on "Select a Store".
4. Enter your postal code and we'll check for product availability in the stores closest to you.
5. If the item is available, there will be an "Add to Cart" button next to the store location.

1. Ready for Store Pickup Email (1 for each store selected)
2. Valid ID: Driver's License or government- issued ID (where the first and last names match the billing name entered for the order)

• You will not be allowed to pick up your order without the Ready for Pickup email and a valid ID.
• Pre-Ordered items are not eligible for Store Pickup.

At Toys"R"Us, we try to offer you the least expensive shipping rates. To achieve this goal, we have obtained the service of these shipping carriers (Purolator, CornerStone and Canada Post). When you place items in your shopping cart and place the order, it calculates the shipping cost based on the below information, the shipping method you selected and the destination of your items. At checkout, you will be prompted to choose a shipping method. However, some items can only be shipped using the Standard shipping option. Your total shipping will be calculated automatically during checkout prior to the completion of your order. Shipping costs for orders are based on the total order weight. You will be provided with your order's actual total shipping cost during checkout. Shipping policies and delivery windows are subject to change. Please note:

• Regular Shipping - Order arrives 3-5 business days after it has shipped. *Please note regular shipping for rural areas and postal offices is 7-10 business days after it has shipped.
• Express Shipping - Order arrives 1-2 business days after it has shipped.

Each shipping method has its own restrictions and charges that will be applied to your order and are based upon a simple calculation of order processing time and actual shipping time in business days. Please note that business days are Monday through Friday, excluding Federal holidays in Canada. Oversized items may incur a delay in shipping as there will be special delivery requirements. This delay will be noted in the tracking details of your order. These products cannot be expedited. Please note we cannot ship larger items to a PO Box number. If we are unable to complete the delivery of your order to the address provided, we will contact you to verify the shipping information. For select items, we offer an Estimated Delivery Date during checkout. An Estimated Delivery Date is a calculation of several factors, including item availability, processing time in our warehouse, the shipping method you select and the shipping destination. When we can accurately calculate Estimated Delivery Dates, we'll provide them to you during checkout, as well as in your Order Confirmation email and in the My Account section on the website. Please note that Estimated Delivery Dates are estimates only, and are not guaranteed.

• Some oversized items may only have the standard freight option and might take up to 7-14 business days after leaving our warehouse. The delivery fee includes the delivery of the item to the garage or the main entrance. The item will NOT be delivered in the house or appartement. For delivery in apartment building, the delivery might be left at the main door of the building, if a concierge is there to accept it.

Please be aware of the following:

• Orders are shipped on business days only. Business days are Monday-Friday from 9am to 5pm, excluding federal holidays in Canada.
• All orders shipping to a Post Office Box or Rural Route addresses will be delivered via Canada Post. Delivery of oversized items directly to customers in certain remote locations may not be possible or may incur additional delivery charges. In these instances, a customer service representative will contact you to discuss the handling of your order.
• Please allow for additional shipping and handling time for all oversized products shipping via a freight trucking company. These products cannot be expedited.
• Certain products we carry are not permitted for sale to addresses in the Province of Quebec under the following terms of The Charter of the French Language, "Toys or games, except those referred to in section 52.1, which require the use of a non-French vocabulary for their operation are prohibited on the Quebec market, unless a French version of the toy or game is available on the Quebec market on no less favourable terms".
• The delivery fee for freight item includes the delivery of the item to the garage or the main entrance. The item will NOT be delivered in the house or appartement. For delivery in apartment building, the delivery might be left at the main door of the building, if a concierge is there to accept it.

Pre-Order items are available for purchase on the Toys"R"Us and Babies"R"Us website in advance of the manufacturer's general public release date. Pre-Order items are shipped directly to you once the stated release date arrives and you will be notified of your order status via email. You will not be charged for any item until it is shipped to you. Your order will ship within 1-2 business days after the release date. Release dates may vary based on the manufacturer. At www.toysrus.ca and www.babiesrus.ca we use the following carriers to ship your orders: Canada Post and Purolator Courier. All carriers deliver Monday to Friday, 9:00 to 5:00 p.m. Signature is required for all Canada Post shipments that contain high value items. Toys"R"Us/Babies"R"Us offers No Charge Shipping on select items through out the site. Offer applies to selected items. On some products, special handling fees may still apply. If your order contains items that are ineligible for "Free Shipping" promo, you will be charged for those items. We reserve the right to change or discontinue "Free Shipping" promo at any time. Some of our merchandise requires additional shipping time and surcharges. These exceptions are noted on the product detail page for each applicable item. At this time, we do not have the ability to have orders placed on Toysrus.ca shipped to international addresses. However, if you have an order that you would like shipped another country you can change your region that is located in the footer on every page. It depends... Your order needs to be placed and dropped into our warehouse system early in order for it to ship the same day. It usually takes several hours for your order to drop into the warehouse system, so a good rule of thumb is to allow at least 2 hours for that to occur. If you miss this timeline, your order will be processed that day but will not ship out until the next business day. Also, please note that there are no weekend pick-ups or deliveries so you'll need to take that into consideration as well. Due to their size and weight, oversized items must be shipped using a freight trucking company. Expedited shipping is not available therefore they are shipped via ground freight. Oversized items usually arrive 7-14 full business days after leaving our warehouse. If you have ordered other products, they will be shipped separately. Sending this item as a gift? Please include the recipient's phone number. Recipient will receive a call to set up a delivery date (Monday to Friday, 9am till 5pm, excluding Holidays). It's important to note that the freight trucking company is not responsible for carrying the item inside. The delivery fee includes the delivery of the item to the garage or the main entrance. The item will NOT be delivered in the house or apartment. For delivery in apartment building, the delivery might be left at the main door of the building, if a concierge is available. Since the item is likely to be heavy and large, we recommend that you have someone with you to help you unload the item. Every once in a while, we will have a package returned to us because it was undeliverable. When this occurs, we will issue a full refund for the price of the product plus taxes. Shipping charges are non-refundable. We can receive packages as undeliverable for the following reasons:

• Incorrect address information. Address must be entered as follows:
  • Street Address Or PO Box
  • City
  • Province
  • Postal Code
• Failed delivery attempts or the item was not picked up from the local depot within 5 business days.
• Refused by the recipient.

1. Select the "Track My Order" link at the bottom of any page.
2. If you already have an account, sign in under the Registered Customers section, and click the order number to view additional information about the order.
3. If you are not a registered customer or if you don't want to sign in, type your Order Number and Postal code under the "View Order Details" section. You may view information about your most recent orders (including tracking information), as well as past orders you've placed on Toys"R"Us and Babies"R"Us.
4. After your order is shipped a tracking number, if available, will be displayed. Depending on the method of shipment and the carrier, you can click on the tracking number to view the delivery status of your order. A shipping carrier may not have the ability to provide a tracking number for up to 48 business hours.

• If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
• If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.

• Checking your email: You entered an email address during checkout. We will email this address to keep you up-to-date about the status of your order.
• Visiting the Toys"R"Us and Babies"R"Us website: Go to our website and click on My Account at the top of any page. If you already have an account, sign in under the Registered Customers section. If you are not a registered customer or if you don't want to sign in, type your order number and billing postal code under the Order Status section. You may view information about your most recent orders (including tracking information), as well as past orders you've placed on Toys"R"Us and Babies"R"Us.

• Order Confirmation: This e-mail confirms that we have received your order, and includes your order number. We recommend that you keep this e-mail for your records.
• Shipment Confirmation: This e-mail confirms that your order, or part of your order, has been shipped. If there were any remaining items in your order that were not shipped you will receive an e-mail confirming the shipment of each item. The arrival time of your order depends on the shipping method selected, the item itself, and the destination address specified for the item.
• Important Notice About Your Order: There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship your item(s) to the address provided, or cancellation of order.

• The item(s) are not available.
• Your payment information could not be verified.
• The shipping address could not be verified.

1. Packing slip
2. Confirmation email
3. Please pack the product in its original packaging

1. Pack product in its original packaging so that it will not be damaged during the shipping process.
2. Cut out the return label located at the bottom of the packing slip and attach it to the box.
3. Include a copy of the packing slip along with your product.
4. Please send the product via a method that can be tracked, i.e. Purolator/Canada Post. We cannot process your return until your product has been received. Please keep the tracking number provided by the carrier in the event that the package needs to be tracked.

• Refunds and exchanges are given within 45 days of original order shipment date, accompanied by the packing slip.
• All refunds require that the item be returned in the original packaging, with all pieces and in original condition.
• All video, computer software, games, systems and accessories; camera; movies & DVDs; drones must be returned in original, factory sealed, unopened package for a refund.
• Opened packages may only be exchanged for identical product.
• Refunds will be applied to the original form of payment that was used to purchase the item, starting with Gift Card.
• Items requiring special delivery through a LTL carrier may incur additional shipping or restocking fees.
• For hygienic reasons, breast pumps cannot be returned once opened.
• No returns or exchanges due to the intimate and hygienic standards of certain items, we regret that we cannot accept returns or exchanges on undergarments.
• We do not accept returns from the U.S. or other countries.

You may return an item purchased from Toysrus.ca to our warehouse or you may choose to bring it to your local Toys"R"Us store.

• When a packing slip is not provided, refunds for merchandise will be given at the discretion of management. A Merchandise Credit will be issued for a value equal to the item's lowest promotional price within the last 90 days. Identification is required for all refunds where a receipt is not provided.
• Identification is required for all refunds where no packing slip is provided. If the item being returned was a gift, the refund can be given in the form of a Merchandise Credit.
• A copy of your confirmation email is required when returning an item in-store.

• Must have the original box
• Cannot have been used
• Must include the instruction manual
• Must include the original, not completed, registration form
• Original receipt

If you return the item to your local store, you will receive your refund in the form of a Merchandise Credit.

• Error by Toys"R"Us
• Items requiring special delivery through a LTL carrier may incur additional restocking fees

If original payment was made by:	Refund online will be given:	Refund instore will be given:
Cash	N/A	Cash
Credit Card	Credit Card	Credit Card
Merchandise Credit/Gift card	Merchandise Credit/Gift card	Merchandise Credit/Gift card
Debit Card	N/A	Debit Card
PayPal	PayPal	Merchandise Credit