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Online Help

Buy online, pickup in store

Buy online, pickup in store is a program that allows you to purchase your favorite items online, but pick them up in your local store!

You save shipping and get your items fast!

You will receive a "Ready for Pickup" email confirming the item is in stock and ready to be picked up.

Note: Orders are usually ready for pick up within three hours when ordered during Store hours.

Please check store hours on our site before picking up your order.

What are the benefits?

  • You get your items fast AND, you don't have to pay for shipping!
  • No worries, Pick up that Last Minute Gift with ease
  • Be the first to pickup new items and new releases

How does it work?

All items eligible for the Buy online, pick up in store program will have “Free Store pickup” message.

You will be presented with several options for delivery based upon your needs. If you choose the Store Pickup option, just follow a few simple steps when adding the item to your cart:

  1. Click on the specific item you are interested in.
  2. When you are ready to add the item to your cart, you are given the option to "Select a Store".
  3. Click on "Select a Store".
  4. Enter your postal code and we'll check for product availability in the stores closest to you.
  5. If the item is available, there will be an "Add to Cart" button next to the store location.

Is every item eligible for pick up?

Not all stores and items are available for the Buy online, pickup in store program. You can check each item's availability by looking for the "Free Store Pickup" message on each item detail page.

Can I pick some items up at a store and have some shipped to my home?

Of course! No need to place multiple orders. Just be sure to check mark the appropriate selections either when adding to your shopping cart or during checkout.

Can I select multiple pickup stores in one order?

Yes, you can! Simply select the appropriate store locations for each item you add to cart and your order will be processed accordingly. Just remember that you will be required to pick up the order at each location selected; we do not allow anyone other than the purchaser to pick up a store pickup order.

Do I pay online or in store?

Your credit card, PayPal account and/or gift card will be charged online. For more information, click here.

Can I change the store, once I've selected it?

If during the checkout process you change your mind and decide you want to pick up the item at a different location or ship it instead, not to worry, you can edit the item in the "How to get it" section during checkout with just a few simple clicks. However once the order has been placed, there is no way to change the store location.

Store Pickup order status

Store Pickup items will display tracking information within 15 minutes after your order is placed. Click here for additional information regarding Store Pickup order status messaging.

How will I know when to go to the store?

You may go to the store after you have received the "Ready for Store Pickup" email.

How long will the store hold my order?

Your Ready for pickup email will provide you with detail for the number of days in which to pick up your order; typically, this will be 3 days from the receipt of the "Ready for Store Pickup" email. If, after 3* days, your order has not been picked up, your order will be cancelled and a refund will be processed back to original method of payment.

*Note: At certain times of the year Toys"R"Us and Babies"R"Us may change the time frame in which you have to pick up your order in order to better accommodate our customers and store associates. Please be sure to check your Ready for pickup email for the exact time frame.

Do I need to bring anything to the store when I pickup my order?

Yes, you will need the following items when picking up your order:

  1. Ready for Store Pickup Email (1 for each store selected)
  2. Valid ID: Driver's License or government- issued ID (where the first and last names match the billing name entered for the order)

Where do I pick up my order?

After receiving your "Ready for Store Pickup" email, go to the store that you selected as your pick up destination. Proceed to the Customer Service area and present the "Ready for Store Pickup" email along with your valid ID. The store associate will retrieve your order and complete your transaction.

How do I cancel or return my purchase?

The order will be automatically cancelled if it is not picked up within 3 days of receiving your "Ready for Pick Up" email and a full refund will be posted to your original payment method.

Returning your purchase is easy. Simply visit Customer Service at any Toys"R"Us or Babies"R"Us store and bring your "Ready for Pick Up" email which contains a return barcode to assist in expediting the process.

Are there any restrictions?

There are a few restrictions you should be aware of:

  • You will not be allowed to pick up your order without the Ready for Pickup email and a valid ID.
  • Pre-Ordered items are not eligible for Store Pickup.