The "R"Us Family includes Toys"R"Us, Inc.; Babiesrus.com, LLC; Toys"R"Us (Canada) Ltd.; and their affiliates (collectively, the "R"Us Family members" or the "R"Us Family").
2. What information do we collect?
The "R"Us Family members collect personal information (including, without limitation, names, addresses, telephone numbers and email addresses) that you provide when you (a) visit the Online Store and kiosks located in the Retail Stores; (b) create or edit your Registries and Wish Lists; (c) participate in a contest or sweepstakes promotion; (d) sign up for and/or fill out a survey or questionnaire; (e) contact an "R"Us Family member (by email or otherwise); (f) contact an "R"Us Family customer service representative; (g) otherwise interact with an "R"Us Family member; or (h) provide product reviews and/or feedback.
3. Children's Privacy
The Online Store and Retail Stores do not knowingly solicit or collect personal information from children under the age of 13. We encourage parents of children under the age of 13 to regularly check and monitor their children's use of e-mail and the "R"Us Family websites.
4. How do we use and share your personal information?
Using Your Personal Information
The "R"Us Family members collect, use and disclose personal information in accordance with applicable privacy and data protection laws and regulations.
Your personal information may be used by the "R"Us Family members and their agents and service providers: (a) to administer and enhance your guest and/or customer relationship with us, including to administer accounts, maintain gift Registries and Wish Lists, facilitate deliveries, administer our customer service centre, make and receive payments, and fulfill contractual obligations; (b) to understand your needs and preferences and respond to your requests; (c) to tailor offerings to you; (d) to communicate with you about products, services, special offerings and events or programs offered by the "R"Us Family members or their marketing partners that may be of interest to you ; (e) to conduct surveys, contests and promotions; (f) to conduct research and statistical analysis; (g) to monitor communications to ensure the consistency and quality of the products and services of the "R"Us Family and its suppliers, distributors and other third parties with whom we have a commercial relationship; (h) to manage and develop the "R"Us Family businesses and operations; (i) to detect and protect the "R"Us Family and other third parties against error, negligence, breach of contract, theft, fraud and other illegal activity; (j) to comply with the "R"Us Family audit requirements, and to audit compliance with laws and the "R"Us Family corporate policies, procedures and contractual obligations; (k) to engage in due diligence and carry out business transactions that may involve the purchase, sale or transfer of personal information, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving an "R"Us Family member; (l) as permitted by, and to comply with, applicable laws and regulations; and (m) for any other purpose to which you consent.
Only "R"Us Family Representatives who require your personal information in the performance of their duties will have access to your personal information. Notably, only "R"Us Family Representatives in the customer service department, who process online purchases, may have access to your credit card information.
Sharing Your Personal Information
To Comply with Laws and Protect Against Loss. A "R"Us Family member may also disclose your personal information when it determines that such disclosure is necessary to comply with applicable laws, and/or to detect and protect the "R"Us Family and other third parties against error, negligence, breach of contract, theft, fraud and other illegal activity, to comply with the "R"Us Family audit requirements, and to audit compliance with laws and the "R"Us Family corporate policies, procedures and contractual obligations, to the extent permitted by law. This includes exchanging information with other companies and organizations for fraud protection, credit risk reduction, debt collection, insurance coverage and in the course of investigating and resolving disputes and litigation.
On Registries and Wish Lists. Registries and Wish Lists are made available for viewing by others. If you create your Registry or Wish List at a kiosk located in a Retail Store, and elect to make it available online, your information will be accessible at the Online Store. If you create your Registry or Wish List at the Online Store, your Registry information may also be accessible at a kiosk located in one of the Retail Stores if you so elect.
5. How is your personal information protected?
The "R"Us Family members protect personal information by physical, technological and administrative security safeguards appropriate to the sensitivity of the information. We use industry standard security measures at the Online Store to help protect against the loss, misuse or alteration of personal information collected from you at the Online Store.
6. Where is your personal information processed and stored?
Your personal information is processed and stored at Toys"R"Us (Canada) Ltd.'s corporate headquarters located at 2777 Langstaff Road in Toronto, Ontario, L4K 4M5 Canada, at Toys"R"Us, Inc.'s corporate headquarters located at One Geoffrey Way in Wayne, New Jersey, 07470-2030, U.S., or at other locations in Canada or the United States. Where personal information is stored or processed outside of Canada, it is subject to the laws of that foreign jurisdiction, and may be accessible to that jurisdiction's governments, courts or law enforcement or regulatory agencies.
7. How can you access your personal information?
Upon your written request to our Privacy Manager at Toys"R"Us (Canada) Ltd., 2777 Langstaff Road, Concord, Ontario, L4K 4M5, we will inform you of the existence, use and disclosure of your personal information by an "R"Us Family member, and subject to certain exceptions permitted by law, we will give you a reasonable opportunity to review your personal information collected by the applicable "R"Us Family member.
If at any time you want to update, change or correct the personal information that you submitted at the Online Store, you can adjust your communications preferences in the "Your Account" section of the Online Store or call 1-800-TOYSRUS (1-800-869-7787) and ask for assistance on how you may update, change or correct your information. If at any time you want to update or change the information that you submitted at a kiosk located in one of the Retail Stores, you can call 1-800-TOYSRUS (1-800-869-7787) and ask for assistance.
8. What are cookies and how do we use them?
9. What about linked sites?
10. How to contact us
12. Website Use Agreement
Toys"R"Us (Canada) Ltd. 2777 Langstaff Road, Concord ON L4K 4M5, Tel: 1 800 TOYSRUS, Email: Canada@cust-help-us.com