Products & Merchandise
How do I find an item I am looking for?
To find an item you are looking for, you can do the following:
How do I refine my search results?
You can refine or filter the search results by using the filters on the left side of each page. You can narrow the results by category/age/brand/gender depending on the items search results.
I am not sure what I am looking for, how do I browse products?
You can use the navigation on the left side to browse a category, and continue to filter or refine your results as you browse. For example: If you are looking for a MP3 player, you would select Electronics, MP3 players and then you can filter the results by price or brand.
I saw an item in your advertisements, how do I find it online?
Most items printed in our advertisements are available online. You can easily find the item online by entering the product number or product name in the search box located at the top of every page on our site. The product number is a five or six-digit number noted on the ad next to the item. Example: 198544 or "Little People Circus".
To view our online flyer, click on the "R Flyer" located on the top of the Toys"R"Us homepage.
Product Ratings and Reviews
We ask that you share your product review with us and all of our customers.
To review a product, please follow these steps:
The Toys"R"Us and Babies"R"Us website is a public site; therefore we ask that you follow some basic rules when submitting a review. Toys"R"Us reviews all postings, and we reserve the right to reject or remove any review.
Here are some of the things that can cause a review to be rejected:
If approved, your review will appear in its entirety. We will not edit any content, although we will delete any references to the following:
What are ESRB ratings?
The ESRB rating system is the game industry's standardized rating system, which was developed by the Entertainment Software Rating Board (ESRB). These ratings are designed to give customers information regarding the content of an interactive video or computer entertainment title and the ages for which the title is appropriate. The ratings are not meant to tell you what to buy or to serve as the only basis for choosing a product. In addition to using the ratings, consumers should check out content descriptions for more specific information about a game's content. To see these ratings, please click here.
Buy One Get One promotions
If the promotion is a Buy One Get One Free, the free item must be added to your shopping cart. When you add the initial item to your cart, the second free or discounted item must also be added to your cart. If there is a selection of items included in the promotion, you must add the second item to your cart. Taxes will apply to the adjusted lower price.
Bonus with purchase
Any bonus item must be added to your shopping cart as it will not be added automatically. Please note all bonuses are while supplies last unless stated otherwise. If we are out of stock for the bonus item, it will no longer be available with this purchase or promotion. In the event that there are substitutions for a bonus with purchase, this will be communicated in the promotional details on the product detail page.
Multiple bonuses with purchase
If there are multiple bonuses, you must add each item into your shopping cart. Once all items that correspond with the promotion are added, you will see the discount applied in your shopping cart. Example: Receive a free game and accessory with the purchase of a game console - all 3 items must be added to your cart for the discount to apply. All bonuses are while supplies last unless stated otherwise. If we are out of stock for the bonus item, it will no longer be available with this purchase or promotion.
In the event of a substitution, the qualifying items will be communicated in the promotional details on the product detail page.
Bonus item with purchases greater than X amount
If your order dollar total is greater than the defined threshold, (before taxes), you will need to add the bonus item to your shopping cart. All bonuses are while supplies last unless stated otherwise. If we are out of stock for the bonus item, it will no longer be available with this purchase or promotion.
The bonus item will appear in your shopping cart at full retail price and the discount will be applied in Step 5 of the checkout process, under the Order Discount section.
The Shipping's On Us
There are two instances where we will pay the shipping on your behalf:
If your order is eligible for multiple promotions, (Save 10% off all items and "The Shipping's On Us" promo, the greater discount of the 2 will be applied to the order, and not both discounts).
Unfortunately PO Boxes and Rural Routes (as well as Postal Codes included in this list) are exempt from "The Shipping's On Us" promotions.
Promotions offered in local Toys"R"Us Stores
Not all promotions that are offered in our local Stores are available online. This will be noted in the details of the offer.
Low Price Guarantee
In addition to our "Everyday Low Prices", Toys"R"Us Canada also offers a "Low Price Guarantee" subject to the conditions listed below.
In addition to our "Everyday Low Prices", Toysrus.ca also offers a "Low Price Guarantee" subject to the conditions listed below.
Please click here to open the Toys"R"Us/Babies"R"Us product safety and recall page.