Online Help

Products & Merchandise

Finding Products

How do I find an item I am looking for?

To find an item you are looking for, you can do the following:

1. Search by product name or product number, by entering this information into the search box at the top of every page and click on the "Search" button.
2. Search by selecting from the list of categories, ages or brands, located on the left side of each page on the site.

How do I refine my search results?

You can refine or filter the search results by using the filters on the left side of each page. You can narrow the results by category/age/brand/gender depending on the items search results.

I am not sure what I am looking for, how do I browse products?

You can use the navigation on the left side to browse a category, and continue to filter or refine your results as you browse. For example: If you are looking for a MP3 player, you would select Electronics, MP3 players and then you can filter the results by price or brand.

How do I contact a Toys"R"Us vendor?

Click here.

How do I contact a Babies"R"Us vendor?

Click here.

Flyer Ads

I saw an item in your advertisements, how do I find it online?

Most items printed in our advertisements are available online. You can easily find the item online by entering the product number or product name in the search box located at the top of every page on our site. The product number is a five or six-digit number noted on the ad next to the item. Example: 198544 or "Little People Circus".

To view our online flyer, click on the "R Flyer" located on the top of the Toys"R"Us homepage.

Product Ratings and Reviews

We ask that you share your product review with us and all of our customers.

To review a product, please follow these steps:

1. Visit the product detail page of the item you are interested in reviewing.
2. Select "Rate and Review this product" link located under the Product Reviews Summary heading.
3. Include your Rating Headline: i.e. "I would buy this product again and again"
4. Select your rating by clicking on the available stars.
5. Enter your nickname and location.
6. Describe your experience--this is what other people use to help make their decisions.
7. Select your pro's and con's of the product.
8. And Bottom line--would you recommend it to a friend?
9. You can preview your review, make changes, and then submit for viewing within 72 hours.

Review Guidelines

The Toys"R"Us and Babies"R"Us website is a public site; therefore we ask that you follow some basic rules when submitting a review. Toys"R"Us reviews all postings, and we reserve the right to reject or remove any review.

Here are some of the things that can cause a review to be rejected:

• Offensive or abusive language
• Reviews that are not relevant to the product being reviewed
• Reviews that attempt to solicit responses from others (creating a forum)
• Reviews that contain content about competitors

If approved, your review will appear in its entirety. We will not edit any content, although we will delete any references to the following:

• Website addresses
• Phone numbers
• Personal or business addresses
• Email addresses
• Full names (first name/last name)

ESRB Ratings

What are ESRB ratings?

The ESRB rating system is the game industry's standardized rating system, which was developed by the Entertainment Software Rating Board (ESRB). These ratings are designed to give customers information regarding the content of an interactive video or computer entertainment title and the ages for which the title is appropriate. The ratings are not meant to tell you what to buy or to serve as the only basis for choosing a product. In addition to using the ratings, consumers should check out content descriptions for more specific information about a game's content. To see these ratings, please click here.

Promotions

Buy One Get One promotions

If the promotion is a Buy One Get One Free, the free item must be added to your shopping cart. When you add the initial item to your cart, the second free or discounted item must also be added to your cart. If there is a selection of items included in the promotion, you must add the second item to your cart. Taxes will apply to the adjusted lower price.

Bonus with purchase

Any bonus item must be added to your shopping cart as it will not be added automatically. Please note all bonuses are while supplies last unless stated otherwise. If we are out of stock for the bonus item, it will no longer be available with this purchase or promotion. In the event that there are substitutions for a bonus with purchase, this will be communicated in the promotional details on the product detail page.

Multiple bonuses with purchase

If there are multiple bonuses, you must add each item into your shopping cart. Once all items that correspond with the promotion are added, you will see the discount applied in your shopping cart. Example: Receive a free game and accessory with the purchase of a game console - all 3 items must be added to your cart for the discount to apply. All bonuses are while supplies last unless stated otherwise. If we are out of stock for the bonus item, it will no longer be available with this purchase or promotion.

In the event of a substitution, the qualifying items will be communicated in the promotional details on the product detail page.

Bonus item with purchases greater than X amount

If your order dollar total is greater than the defined threshold, (before taxes), you will need to add the bonus item to your shopping cart. All bonuses are while supplies last unless stated otherwise. If we are out of stock for the bonus item, it will no longer be available with this purchase or promotion.

The bonus item will appear in your shopping cart at full retail price and the discount will be applied in Step 5 of the checkout process, under the Order Discount section.

The Shipping's On Us

There are two instances where we will pay the shipping on your behalf:

1. Item based "The Shipping's On Us" promo - If you purchase an item that has "The Shipping's On Us" icon on it, you will not be charged Regular shipping charges. If Express shipping is selected, "The Shipping's On Us" promo does not apply. In the event that multiple items are ordered and some items are not eligible for "The Shipping's On Us" promo, shipping charges for those items will apply, and be reflected during the checkout process.
2. "The Shipping's On Us" promo with order purchase over X amount - If your order dollar total is greater than the defined threshold, (before taxes), your order will be eligible for no charge shipping. During the checkout process, your shipping charges will display as $0. This offer applies to Regular shipping charges, if Express Shipping is selected, the "The Shipping's On Us" offer does not apply. Certain conditions apply as we cannot offer no cost shipping on selected postal codes and all PO boxes and rural routes.

If your order is eligible for multiple promotions, (Save 10% off all items and "The Shipping's On Us" promo, the greater discount of the 2 will be applied to the order, and not both discounts).

Unfortunately PO Boxes and Rural Routes (as well as Postal Codes included in this list) are exempt from "The Shipping's On Us" promotions.

Promotional Exclusions:

1. Order Promotions ("The Shipping's On Us" promo with a Threshold, General Percent Off ) cannot be used in conjunction with each other. If they are, our system will automatically apply the best single savings available on this order and the other promotions will not apply.
2. All Bonus items that an order is eligible to receive will show in your shopping cart. If the item is not displaying in your shopping cart the bonus item will not be shipped to you.

Promotions offered in local Toys"R"Us Stores

Not all promotions that are offered in our local Stores are available online. This will be noted in the details of the offer.

Low Price Guarantee

In-store Policy:

In addition to our "Everyday Low Prices", Toys"R"Us Canada also offers a "Low Price Guarantee" subject to the conditions listed below.

• Item must be identical.
• A current, local Canadian competitor's advertisement must be presented and must show price.
• Competitor must have the advertised item in-stock and available for immediate sale in the same local market area.
• Any Coupons will be deducted from Toys"R"Us Canada's original price.
• Where a Low Price Guarantee is applied after purchase, the difference will be refunded in the same method as the original payment within 14 days of original purchase date. Original receipt is required.
• The Low Price Guarantee does not apply to the following: Membership clubs, offers exclusive to Internet, mail order offers, advertising errors and/or misprints, rebates or free/bonus offers, coupons, limited/minimum quantity, limited time offers, bundled offers, close-outs, liquidations/clearances, rain-checks or special financing offers or loyalty card points.

Online Policy:

In addition to our "Everyday Low Prices", Toysrus.ca also offers a "Low Price Guarantee" subject to the conditions listed below.

• The merchandise is identical and price is current.
• The price to be matched is the price quoted for Canadian online stores only.
• The merchandise is offered by a legal, authorized Canadian online retailer.
• The Low Price Guarantee does not apply to the following: Membership clubs, mail order offers, advertising errors and/or misprints, rebates or free/bonus offers, coupons, limited/minimum quantity, limited time offers, bundled offers, close-outs, liquidations/clearances, rain-checks or special financing offers or loyalty card points.
• Advertisement/website price is correct and not a pricing error.
• The competitive online store is in-stock and product is available for delivery at the time of request. (Not available on back-orders or pre-sells)
• www.toysrus.ca is in-stock and the product is available for delivery at the time of request.
• Where a Low Price Guarantee is applied after purchase, the difference will be refunded in the same method as the original payment.
• Low Price Guarantee is effective within 7 days of purchase date.

Product Recalls

Please click here to open the Toys"R"Us/Babies"R"Us product safety and recall page.