We accept the following payment methods:
We do not accept the following forms of payment:
For your security, your billing name, address, and phone number must match the information that appears on your credit card monthly billing statement. We reserve the right to cancel any order that does not match these criteria.
Authorization Holds: Any order, or attempted order, placed using a credit card will reflect an authorization hold. While this hold appears to be a deduction from your available funds that is equal to the dollar amount of the order, the money is still in your account. This authorization hold is simply to ensure the funds are available to complete your order. Although most holds last for 3 to 7 business days, the duration of these holds can vary greatly, please contact your card-issuing bank for their policy regarding authorization holds.
Toysrus.ca currently accepts orders from the following countries:
All goods and services sold or provided in Canada are subject to Canadian Goods and Services Tax ("GST") at 5% including items, shipping, and special handling. The general GST rate was decreased from 6% to 5% as of January 1, 2008.
In addition, the following Provincial Sales Tax ("PST") or Harmonized Sales Tax ("HST") might apply, depending on the item and the destination of the shipment:
|Province||GST Rate||PST Rate||Tax Notes|
|Quebec||5%||7.5%||QST -Calculated after GST is added|
|Prince Edward Island||5%||10%||PE - Calculated after GST is added|
|Newfoundland and Labrador||5%||8%||HST - Calculated after GST is added|
|New Brunswick||5%||8%||HST - Calculated after GST is added|
|Nova Scotia||5%||8%||HST - Calculated after GST is added|
The amount of sales tax charged to an order varies depending on the province the item(s) will be shipped to and local sales tax laws. You will be able to see the sales tax amount before submitting your order.
Tax is calculated on the total selling price of each individual item and any shipping/handling in accordance with applicable tax laws.
Groups eligible for GST exemption should file a GST rebate claim with Revenue Canada.
Redeeming Promotions/Discount Codes
To redeem a Promotion or Discount Code:
If at any time you need assistance redeeming promotion or discount codes please contact our Customer Service Group at 1-800-TOYSRUS (1-800-869-7787).
Redeeming a Gift Card
To redeem a Toys"R"Us/Babies"R"Us gift card online:
You may use eligible promotional codes when placing an order that can be paid for with "R"Us Gift Cards.
Please make sure you hold on to all Gift Cards used in your purchase until your order arrives. If your order cannot be fulfilled or you need to return any items, it may be necessary to grant credit back to these cards.
Rules and Regulations for Gift Cards:
Gift Card Balance
Checking your "R" Us Gift Card balance is easy. Simply follow these steps:
You can also check the balance remaining on your Gift Card by calling the Customer Service Group at 1-800-TOYSRUS (1-800-869-7787) or by visiting any Toys"R"Us/Babies"R"Us retail store. When you call, be sure to have your Gift Card number in front of you.
PayPal is an alternate method for purchasing your order. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.
How does PayPal work?PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout and choose your method of payment. Your funds are transferred immediately and securely.
How Do I Create a PayPal Account?To get started, simply fill out the PayPal registration with your desired account type, country of residence, home address, and login information.
How secure is PayPal?PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.
How Do I Contact PayPal Customer Service?
For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.
If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone:Customer Service: 1-402-935-2050 (a U.S. telephone number)
Toys"R"Us (Canada) Ltd. 2777 Langstaff Road, Concord ON L4K 4M5, Tel: 1 800 TOYSRUS, Email: Canada@cust-help-us.com