"R"Us Gift Cards
Can I purchase a gift card online?
eGift Cards are available to be purchased online at www.toysrus.ca and www.babiesrus.ca. The standard gift cards can only be purchased at Babies"R"Us and Toys"R"Us store locations. Please note that "R"Us cards are universal - no matter what "R"Us logo is displayed on the card, it can be redeemed at Babies"R"Us or Toys"R"Us, or online at www.babiesrus.ca or www.toysrus.ca.
How Can I Purchase a Gift Card Online?
Can I Order eGift Cards Over the Phone?
How Do I Redeem a Gift Card Online?
You may use eligible promotional codes when placing an order that can be paid for with "R"Us Gift Cards.
Please make sure you hold on to all Gift Cards used in your purchase until your order arrives. If your order cannot be fulfilled or you need to return any items, it may be necessary to grant credit back to these cards.
Redeeming Gift Cards at an "R"Us Store
At the register, present the Gift Card as you would any other form of payment. The amount you spend will be deducted from your Gift Card balance.
Rules and Regulations for Gift Cards:
Checking "R"Us Gift Card Balance
Checking your "R" Us Gift Card balance is easy. Simply follow these steps:
You can also check the balance remaining on your Gift Card by calling the Customer Service Group at 1-800-TOYSRUS (1-800-869-7787) or by visiting any Toys"R"Us/Babies"R"Us retail store. When you call, be sure to have your Gift Card number in front of you.
"R"Us Gift Cards - Frequently Asked Questions
When do you deduct the money from my gift card?
Why do I need to keep my gift card?
What if I lose my gift card and I return my order or it gets cancelled?
Can I use a Toys"R"Us or Babies"R"Us Gift Card online that I received or purchased from the United States?
Is there a limit on the number of gift cards I use on an order?
What is a PIN Number and Where is it Located?
What if my "R"Us Gift Card Doesn't Have a PIN?
Our Gift Message option allows you to personalize items that you are shipping to someone else. This service is quick, easy, and free. Gift messages are available on most products, and will be noted during Checkout on the appropriate products in your order.
You can add a gift message during checkout on the Shipping & Gift Options pages. Select the "Yes, I want a FREE gift message on the gift receipt" option when choosing your shipping method. Then, click "Continue Checkout." On the next page, you can enter your gift message in the field.
We can gift wrap most items for a nominal fee, and we also offer free gift messages and receipts. To view available options, click the "Yes" checkbox during checkout. You can choose and edit your gift selections on the Shipping & Gift Options page and on the Review page.
Steps to Selecting Gift Wrap:
Choosing the perfect gift just got easier! You select the details - boy or girl, age range, personality, recipient interests and more. Then Gift Finder does the rest by searching our handpicked selection of toys and games, to meet your criteria. It's like having a personal shopper with you online, 24/7, to help with all your gift needs!
Simply click here to get started.
Note: If you need any additional help during the gift-finding process, select the "Gift Finder Help" link on the product results page.
Car Seat, Crib & Stroller Finder
Our Product Finders make it easy to narrow down options, based on the features that are most important to you or your gift recipient. Plus, you can compare products in an easy-to-read chart format. Once you've made your final selections, simply add them to your shopping cart or registry, or print them out and visit one of our convenient store locations to see your selected products in person!
Simply click here to get started.
Note: If you need any additional help during the gift finding process, select the "Help" link on the products results page.
Toys"R"Us (Canada) Ltd. 2777 Langstaff Road, Concord ON L4K 4M5, Tel: 1 800 TOYSRUS, Email: Canada@cust-help-us.com