Thank you for visiting Toys R Us. If you need assistance with shopping on our site, please call us at 800-869-7787 and a customer care representative will be happy to assist you. Please inform the Customer Service representative that you require assistance.
Welcome! Login or create an account. Learn why

  • flyer

Online Help

"R"Us Gift Cards


Can I purchase a gift card online?

eGift Cards are available to be purchased online at www.toysrus.ca and www.babiesrus.ca. The standard gift cards can only be purchased at Babies"R"Us and Toys"R"Us store locations. Please note that "R"Us cards are universal - no matter what "R"Us logo is displayed on the card, it can be redeemed at Babies"R"Us or Toys"R"Us, or online at www.babiesrus.ca or www.toysrus.ca.

How Can I Purchase a Gift Card Online?
It's easy! Just follow these simple steps...

  • Visit our Gift Card homepage by clicking here.
  • Select the quantity of eGift Cards you'd like to purchase by clicking the drop-down menu under the image you'd like to include on your eGift Card. You can add up to 10 eGift Cards per order.
  • Depending on the number of eGift Cards you are purchasing, you'll have the same number of eGift Cards to customize as a gift. Click "Next" once you've filled out the required information for each eGift Card in your order.
  • You can preview an eGift Card by clicking "Preview." To continue, click "Next" at the bottom of the screen.
  • Note: If you have selected too many cards, simply click "Remove" or leave those fields blank. Once you click "Next," the blank cards will automatically be removed from your order.
  • The next screen provides a final opportunity to review your eGift Card order. If you are satisfied with your order, click "Add to Cart." Otherwise, click "Go Back" to modify your order.
  • Once you have completed the checkout process, each Gift Card recipient will receive an email containing the eGift Card(s). In addition, you will receive a confirmation email.

Can I Order eGift Cards Over the Phone?
Of course! eGift Cards are available for purchase over the phone. Simply call 1-800-TOYSRUS (1-800-869-7787) to place your order.

How Do I Redeem a Gift Card Online?
It's Easy! Just follow these simple steps!!

  1. Go to www.toysrus.ca or www.babiesrus.ca and select the items you want to purchase.
  2. When you are ready to checkout, click "Cart" and proceed through our regular checkout.
  3. Enter your Gift Card number...
    1. On the Payment page
    2. On the Review Your Order page
  4. Enter your 16-digit card number
  5. Enter your 4-digit PIN number. Click here for more information about PINs.
  6. Click "Apply Gift Cards."
  7. If the amount of your gift card doesn't cover your order total, you will be prompted to select an additional payment method.

You may use eligible promotional codes when placing an order that can be paid for with "R"Us Gift Cards.

Please make sure you hold on to all Gift Cards used in your purchase until your order arrives. If your order cannot be fulfilled or you need to return any items, it may be necessary to grant credit back to these cards.

Redeeming Gift Cards at an "R"Us Store

At the register, present the Gift Card as you would any other form of payment. The amount you spend will be deducted from your Gift Card balance.

Rules and Regulations for Gift Cards:

  • Gift Cards cannot be redeemed for cash or returned for a refund.
  • A maximum of five Gift Cards may be applied to an order.
  • Gift Cards may be applied toward the price, shipping, and tax charges for eligible items.
  • Paper gift certificates that were purchased in Toys"R"Us stores may not be applied to online orders.

Checking "R"Us Gift Card Balance

Checking your "R" Us Gift Card balance is easy. Simply follow these steps:

  1. Click on the "Sign In" link located on the top of each page.
  2. Enter your email address and password if you are a returning customer.
  3. If you are a new customer, enter your email address and create a password.
  4. Select "Check Gift Card Balance" located under Account Features.
  5. Enter the Gift Card number and click on the "Check Balance" button.

You can also check the balance remaining on your Gift Card by calling the Customer Service Group at 1-800-TOYSRUS (1-800-869-7787) or by visiting any Toys"R"Us/Babies"R"Us retail store. When you call, be sure to have your Gift Card number in front of you.

"R"Us Gift Cards - Frequently Asked Questions

When do you deduct the money from my gift card?
Unlike a credit card, we deduct the value from your card right after your order has been submitted. In the event that all or part of your order is cancelled, the value that was deducted will be added back on to your gift card.

Why do I need to keep my gift card?
It's important to keep your Gift Card, even if there is no value left on it until your order has arrived and you are completely satisfied. If return your order, or your order gets cancelled, we will return the value to the original card used.

What if I lose my gift card and I return my order or it gets cancelled?
Not to worry! If you lose or misplace your card, or it's stolen, simply contact our Customer Service Group at 1-800-TOYSRUS (1-800-869-7787)! A customer service specialist will be able to assist you!

Can I use a Toys"R"Us or Babies"R"Us Gift Card online that I received or purchased from the United States?
Absolutely, Toys"R"Us or Babies"R"Us Gift cards from the United States can be redeemed at www.toysrus.ca or www.babiesrus.ca.

Is there a limit on the number of gift cards I use on an order?
Yes. You can redeem up to five Gift Cards per order.

What is a PIN Number and Where is it Located?
A PIN is a personal identification number that is unique to your "R"Us Gift Card. In most cases, it's located on the back of your card in the bottom-right corner. Or, if you have an eGift Card, your PIN is below the words "Card Number."

What if my "R"Us Gift Card Doesn't Have a PIN?
If your gift card doesn't have a PIN number, visit an "R"Us store to replace your card. Or, call us at 1-800-TOYSRUS (1-800-869-7787) for further assistance.


 BACK TO TOP


Gift Messages


Our Gift Message option allows you to personalize items that you are shipping to someone else. This service is quick, easy, and free. Gift messages are available on most products, and will be noted during Checkout on the appropriate products in your order.

You can add a gift message during checkout on the Shipping & Gift Options pages. Select the "Yes, I want a FREE gift message on the gift receipt" option when choosing your shipping method. Then, click "Continue Checkout." On the next page, you can enter your gift message in the field.

Please note:

  1. Each message can include up to 180 characters (maximum).
  2. Your gift message will appear on your order's packing slip.

 BACK TO TOP


Gift Wrap


We can gift wrap most items for a nominal fee, and we also offer free gift messages and receipts. To view available options, click the "Yes" checkbox during checkout. You can choose and edit your gift selections on the Shipping & Gift Options page and on the Review page.

Steps to Selecting Gift Wrap:

  • You can choose wrapping paper for each item by using the drop-down menu.
  • After you've made your selections, click "Continue Checkout."
  • The gift wrap charge will be noted in the Order Details section on the Payment page.

Please note:

  • Gift wrapping may not be available for all items. If you are purchasing an item that can be gift wrapped, the Gift Wrap option will be noted in your Cart and throughout checkout.
  • The charge for gift wrap is not refundable.

 BACK TO TOP


Gift Finder


Choosing the perfect gift just got easier! You select the details - boy or girl, age range, personality, recipient interests and more. Then Gift Finder does the rest by searching our handpicked selection of toys and games, to meet your criteria. It's like having a personal shopper with you online, 24/7, to help with all your gift needs!

Simply click here to get started.

Note: If you need any additional help during the gift-finding process, select the "Gift Finder Help" link on the product results page.


 BACK TO TOP


Car Seat, Crib & Stroller Finder

Our Product Finders make it easy to narrow down options, based on the features that are most important to you or your gift recipient. Plus, you can compare products in an easy-to-read chart format. Once you've made your final selections, simply add them to your shopping cart or registry, or print them out and visit one of our convenient store locations to see your selected products in person!

Simply click here to get started.

Note: If you need any additional help during the gift finding process, select the "Help" link on the products results page.


 BACK TO TOP