Welcome to Online Help

Products & Merchandise

• Finding Products
• Flyer Ads
• Product Ratings & Reviews
• ESRB Ratings
• Promotions
• Low Price Guarantee
• Product Recalls

Your Account

• Create an Account
• Manage Your Account
• Forgot Your Password

Ordering

• Placing an Order
• Ordering from a Baby Registry
• Multiple Shipping Addresses
• Shopping Cart
• Back Orders
• Pre-Order Items

Payment

• Payment Options
• Sales Tax
• Redeeming Promotion and Discount Codes
• Redeeming a Gift Card

Safety, Security, and Privacy

• Secure Shopping Guarantee
• Terms and Conditions
• Privacy Policy

Your Order

• Tracking Your Order
• Order Status Glossary
• E-mails About Your Order
• Delivery of Your Items
• Changing or Cancelling Your Order

Email Preference Centre

• Email Preference Centre Overview
• Creating Your Preferences
• Choosing My Preferences
• Updating My Preference Centre
• Privacy Preferences
• Other Preference Centre Topics

Shipping... Made Easy

• Shipping Options & Rates
• Faster Arrival
• Oversized Items
• Undeliverable Packages

Returns and Warranties

• How do I return an item?
• Return Policy
• Gift Returns
• Returning a Damaged/Defective Item
• Refunds
• Lost Your Packing Slip
• Undeliverable Packages
• Warranties

Gift Services

• R"Us Gift Cards
• Checking "R"Us Gift Card Balance
• Gift Messages
• Gift Wrap

Careers at Toys "R" Us

• Benefits of Joining "R" Team
• How to Apply
• Frequently Asked Questions

Corporate Information

• About Toys"R"Us
• Product Recalls
• Store Locator

Baby Registry Overview

• Welcome to the "R"Us Baby Registry

Creating a Registry

• How do I Create a New Registry Online?
• How do I Create a New Registry In-Store?
• How do I Use my Registry Password?
• I Forgot my Password, What do I do?

Shopping For My Registry

• How do I add items to my Registry Online?
• What is the Quick Start Registry?
• What is the New Parents Checklist?
• What are Buying Guides and Advice?
• How do I Share My Registry With My Friends and Family?
• Understanding the Registry Layout

Updating a Registry

• How do I Update my Registrant Information?
• How do I Update Items in My Registry?

Searching for a Registry

• How do I Search for a Registry Online?
• How do I Search for a Registry In-Store?

Buying from a Registry

• How do I View a Registry?
• Understanding the Registry Layout
• What Address will the Gifts be Sent to?

Other Registry Topics

• I Forgot my Password, What do I do?
• How Long Will My Registry Remain Active?
• What is "Due Date" and "Expected Arrival Date?"
• What is an Alternate Name?
• How do I delete my Baby Registry?

What is a Wish List?

• How do I Create a Wish List?
• Can I Have More Than 1 Wish List Under My Account?
• How do I Add Items to my Wish List?

How do I Manage my Wish List?

• How do I Update or Delete Items from My Wish List?
• How do I Update my Wish List Information?
• How do I Delete my Wish List?
• Why are Some Items Purchased in my Wish List Still Showing?
• Can I Share my Wish List with Friends and Family?
• How do I Share my Wish List?
• How do I Manage My Wish Lists?

How do I Find a Wish List?

• How do I Find a Wish List?
• I Can't Find the Wish List I Was Looking For-What Can I Do?

How do I Purchase from a Wish List?

• How do I Purchase an Item from a Wish List?
• Where do Items I Purchase from the Wish List get shipped?

How do I Manage my Wish List Password?

• What is the Wish List Password?
• How Do I Use My Wish List Password?
• What Do I Do If I Forgot My Password?
• Can I Change My Password?

What Other things do I Need to Know about Wish Lists?

• Is there an Age Requirement for Creating a Wish List?
• What Kind of Events Can I Create a Wish List for?
• Can I Purchase Items from a Wish List in a Toys"R"Us Store?