Baby Registry Overview
The Babies "R" Us and Toys "R" Us Baby Registry allows you to create a list that can be viewed by friends and family anywhere. You can create your Baby Registry in our stores or online. Regardless of where you create your Baby Registry, it will be viewable in all Babies "R" Us and Toys "R" Us locations in Canada and online at www.babiesrus.ca and www.toysrus.ca. (Note: If you register in one of our stores, you will be asked if you would like to post your registry online. If you answer yes, an email address will be required, and your registry will be posted on our website within minutes.)
Additionally, registries created in one of our stores can be updated online, and vice versa. To update your registry online, you will need to set up a Registry Password either when setting up the registry in-store or online. If you do not have a password set up for your registry and would like to manage it online, please contact our Customer Service Team at 1-800-TOYSRUS. Purchases made from your registry will be recorded simultaneously to the store and online view of your registry to prevent duplicate gifts. Your Baby Registry will remain active for 12 months from the arrival date you provide on your registration form. If you are interested in creating a toy wish list for your child for events such as baby's first holiday or birthdays, we encourage you to explore our wish list feature.
Where is My Registry?
Initially, you may be able to locate a store created registry by searching registry number before it becomes available searching by name. If you have a registry number, we recommend you search by this number or check back approximately 30 minutes after creating your registry to search by name. If you still cannot locate your registry after this time period, please contact our Customer Service Team at 1-800-TOYSRUS (1-800-869-7787) to verify that the "Available Online" option on your registry is set to "Yes."
Once you have your registry password, you can go to the Baby Registry area of our site to log in. You will be prompted to enter your registry number and password. If you don't have your registry number, you can look up your registry by name and then enter your password.
And remember, once you log in with your new password, you can always edit your account information and change your new password. Registry passwords must be between 6-10 characters long and are not case sensitive. You can use a combination of letters and numbers but special characters are not allowed. We recommend that you keep your registry password separate from the password used in "My Account" for online purchases (registry passwords and account passwords are maintained separately in our database).
If you have any questions or concerns about this registry transition, please contact our Customer Service Team at 1-800-TOYSRUS (1-800-869-7787).
Deleting a Baby Registry
If you need to delete an entire Baby Registry, please contact our Customer Service team at 1-800-TOYSRUS (1-800-869-7787).
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Using our online tools to create a new Babies "R" Us Baby Registry or update an existing one is fast and easy. The best part is that you can use these tools 24 hours a day, every day! Please remember that once you create a registry, it will be available for people to purchase products until 12 months after the expected arrival date that you provide.
Creating a New Registry Online
Simply follow the steps below to set up a brand new Baby Registry online:
- Start on the Baby Registry Homepage.
- Under the box labeled "Create a Registry" click on the "Create a New Registry" link to start a brand new registry.
- Fill in all the necessary information on the registry form. Some fields such as First and Last Name are required, and others are optional. Follow the directions provided and proceed through the creation process. Remember, the more information you provide, the easier it is for friends and family to find your registry and purchase gifts for you and your baby!
- If you need to go back and change any information you can use the "Back" buttons.
- Once you've filled out all your information, you will have the chance to verify what you typed in and make any changes by clicking on the "Edit" buttons.
- When you're happy with what you filled out, simply click the "Submit" button, and you've successfully created a Baby Registry that is viewable online and at all Babies "R" Us and Toys "R" Us stores across Canada. Start shopping and be sure to read our Tips for Updating a Registry to ensure you have exactly what you want on your registry.
- You'll receive an e-mail with your basic registry information and password shortly after completion. Please save that e-mail for future reference.
- If you forget your password, you can always request to have your password e-mailed to you again.
Creating a New Registry In-Store
You can visit any of our Babies "R" Us or Toys "R" Us stores to create a Baby Registry. Simply visit the registry desk in the store and ask to start a new registry. A store associate will help you fill out all the information you need to create a registry and then will provide you with a handheld scanner to select items for your registry. We have a vast selection of baby products and knowledgeable associates who are ready to assist you in finding the right products for new arrival. If you wish to view and update your Baby Registry online, be sure to select the online option when you register and provide a registry password. A registry password is required to update your registry online. To find a Babies "R" Us or Toys "R" Us store near you, please use our Store Locator.
Understanding the Registry Layout
The registry is divided into three sections. They are as follows:
- Products Available Online: These are the products that can be purchased online organized by category. Most of the products in this section are also sold in Babies "R" Us stores. Some products in this section are sold exclusively online. These items will clearly be marked "online only."
- Products Available In-Store Only: These are products that can only be purchased in one of our retail stores. Please note that not all products are carried by all stores. We suggest you call your local store before you visit to check product availability.
- Products Already Purchased: Once you've told your friends and family about your registry, you'll be able to see which products on your registry have been purchased. Purchases made online and in any of our stores will be reflected here.
Registry Tools Available Online
When creating or updating your registry online, be sure to check out all of our registry owner tools to help you put together a list of the products you really need and want:
- Quick Start Registry: Not sure where to begin? The Quick Start Registry tool presents some of our most popular - and most registered for - baby products. It's a great way to get your registry started.
- New Parents' Checklist: Our baby experts have developed this practical checklist of all the must-haves for baby's first year.
- Buying Guides: Get help deciding which baby gear products are right for you. Buying Guides explain key product features and safety considerations for products like strollers, monitors, car seats and more.
Sharing Your Registry with Others
Spreading the word about your registry is easy. Once you've created your registry, you can send your friends and family members an e-mail letting them know how to access it. The e-mail will contain your name and a link to your registry online.
- To create a list of friends and family to share your registry with, sign into your registry.
- View your registry and then click on "Share Registry."
- List the names and e-mail addresses of all the people you'd like to share your registry with. They will receive an e-mail message with a link to your registry.
- You can come back at any time to send a message to more people.
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You have many options to keep your registry up-to-date online - add products, remove products, or even change your personal information. Remember, your registry is active from the time you create it until 12 months after the expected arrival date you provide.
Updating Your Registrant Information
If you need to change any personal information for your registry, such as your address, password or details about the baby, follow these easy steps:
- Go to the Baby Registry Homepage.
- In the box labeled "Update Your Registry" sign in to your account using your registry number and password (Forgot your password?).
- You can also search for your registry and sign in from the search results page.
- To update information about the registry or baby, click on the "Edit" button next to "Registrant Info".
- Once you've changed the information you needed to, click on the "Save" button to update your registry with the new information.
Adding Products to Your Registry
- Go to the Baby Registry Homepage.
- In the box labeled "Update Your Registry" sign in to your account using your registry number and password (Forgot your password?) and click on the "Find My Registry" button.
- You can also search for your registry and sign in from the search results page.
- To add more products to your registry, you can use our shopping links or helpful tools like our New Parents' Checklist to help get you started.
- Once you find a product you want to add, select a quantity and click on the "Add to Registry" button on the product detail page.
- You will then be taken to your Registry List where you will see a confirmation that the item you selected was added to your registry. Product updates will be made simultaneously online and in-store, so that all gift givers have up-to-date information. For more information on how the Registry List is organized, please see the information above on Understanding the Registry List Layout.
Updating Your Registry
- Go to the Baby Registry Homepage.
- In the box labeled "Update Your Registry" sign in to your account using your name and password (Forgot your password?) and click on the "Find My Registry" button.
- Click on the button labeled "View Registry" to see a list of all the products currently on your registry.
- To change the quantity of a product, enter the new quantity in the column labeled "Desired" and click on the "Update" button.
- If you want to remove the entire quantity of a product from the list, click on the "Delete" button. Please note that you cannot delete an item that has at least 1 purchase.
- When people start making purchases from your registry, you'll notice that products will start to appear in the "Purchased" section. If you check your registry and notice that an item has been purchased but has not yet been moved to the purchased section, you can adjust the purchase quantity. Just update the quantity shown in the column labeled "Purchased" and click on the "Update" button.
*Please note: Most registry purchases and updates will be reflected in a matter of minutes in all locations (online and stores) but please allow at least an hour for updates to be reflected in all channels. If you do not see your updates made after one hour, please contact our Customer Service Team at 1-800-TOYSRUS (1-800-869-7787) so that we can investigate the situation for you.
Moving items to the purchased section
How do I get an item I purchased from a registry moved to the purchased section?
When you purchase an item online from someone's registry, it should move to the purchased item section within a few hours, as long as you do the following:
- Purchased the item by clicking on the "Add to Cart" button located next to the item on the Baby Registry page.
- If you just added the item to your cart from the product detail page, the item will not be moved to the purchased section in the applicable registry.
Items purchased in a local Toys "R" Us store should also move to the purchased item section within a few hours.
I purchased an item from a Baby Registry days ago and it has not been moved to the purchased section.
If you check a Baby Registry and notice that an item, which has been purchased, has not yet been moved to the purchased section, you can do the following:
- Login to your registry from the Baby Registry page and update the purchased field to the number that has been received and click "Save Changes".
Or,
- Write down the applicable registry number and the name of the item that has been purchased and contact our Customer Service Team at 1-800-TOYSRUS (1-800-869-7787).
Or,
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Searching for a Registry Online
- Go to the Baby Registry Search box at the left side of the page.
- Type in as much information about the expectant parent as you can. At least the first two letters of the last name or a registry number is required, but more detailed information will help us track down the exact registry you are looking for.
- When you're ready to submit your information, click on the "Find Registry" button.
- All related search results will be displayed alphabetically by the registrant's last name and then by their first name. Please note that the initial registry search will only look for matches in Registrant Name.
- If you find the registry you're looking for, click on the registrant's name or the registry number to view the entire registry.
- If you do not see the registry, you can either refine your initial search using the search box at the bottom of the screen or you can conduct a second search for the name as a Maiden/Alternate name by using the text links at the top of the page.
- Registries created in-store should appear online within an hour. If you are looking for your own registry and cannot find it, try searching by registry number. If you still cannot locate your Baby Registry online, please contact us at 1-800-869-7797 for assistance.
If you're having trouble finding a registry, remember these tips:
- Make sure that the information you provide is spelled correctly. If you are unsure of the spelling, try entering just a few characters. A minimum of two letters is required for the last name and one letter for the first name.
- If you typed in a registry number, be sure that the number you typed in was the correct one.
- If the registrant has a common name, try adding more information to your search to limit the results returned.
- Make sure you're using the correct name. A registrant may provide us with her maiden or alternate name, but sometimes only the married name is given.
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Buying a gift for an expectant mother and her baby is easier than ever! Complete registry lists can be viewed either online or in one of our stores.
Viewing a Registry
Once you find the registry you're looking for, you can view the registrant's entire list of products. To determine what you'd like to buy, follow these simple steps:
- Products available online are sorted into product categories to make it easier for you to find particular products.
- Once you find a product you're interested in, you have several options:
- To determine if the product requested is still needed, look in the column labeled "Desired". If the number is 0, then someone has already purchased that product. If it is greater than 0, you can still buy this product from the registry.
- If you want a more detailed description of a product, simply click on the title and short description to take you to a product pop-up. You may add this product to your cart here, or return to the registry list to add it.
- If you want to add a product on the registry list straight to your cart, type in the quantity you want to purchase in the box under the "Buy" column, and then click on the "Add to Cart" button.
- When you finish shopping, you can go to your Shopping Cart and proceed through Checkout. Take note of the Product Availability shown in your Shopping Cart. This information will help you figure out when the product will be ready ship to you if you're buying it online. Keep in mind if you purchase something from a registry, that item will be sent to the registrant's address unless otherwise specified during Checkout.
Understanding the Registry Layout
The registry is divided into the following three sections.
- Products Available Online: These are the products that can be purchased online, organized by category. Most of the products in this section are also sold in Babies"R"Us stores. Some products in this section are sold exclusively online. These items will clearly be marked "online only."
- Products Available In-Store Only: These are products that can only be purchased in one of our retail stores. Please note that not all products are carried by all stores. We suggest you call your local store before you visit to check product availability.
- Products Already Purchased: Once you've told your friends and family about your registry, you'll be able to see which products on your registry have been purchased. Purchases made online and in our stores will be reflected here. If you don't want to ruin the surprise, then don't peek!
Buying from a Registry Online
People who purchase products online from a registry can opt to send them to any address; however, the default address is the one that the creator of the registry provided. Gift givers can see only the name associated with this address. For privacy reasons, the street address remains hidden. If you'd like to send a registry gift to a different address, simply add a new address before you select a shipping option during Checkout. Once you complete the purchase, the product will move into the "Products Already Purchased" section of the registry.
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How Long will my Registry Remain Active?Your Baby Registry will remain active for 12 months from the expected arrival date you provide on your registration form. If you are interested in creating a toy wish list for your child for events like their first holiday or birthdays, we encourage you to explore our wish list feature.
What is the Difference Between "Due Date" and "Expected Arrival Date?"
Expected Arrival Date is the date you expect the baby to join your family. For moms that are giving birth, this date is the same as your due date. For families that are adopting, the expected arrival date is the date you expect to bring the baby home. You can modify this date at any time during the registry process if needed.
What is an Alternate Name?
An alternate name can be a nickname, e.g. Liz if the registrant's name is Elizabeth. In some instances a registrant may choose to use her maiden name as her primary "Registrant Name" and her alternate name may be her married name. This field is optional. You can use it if you think the additional information will make your registry easier to locate for gift givers.
Registries Created at Toys"R"Us Stores
Registries created at Toys "R" Us locations can be viewed online if you selected this option when you registered. All Babies "R" Us and Toys "R" Us Baby Registries are located on the Babies "R" Us and Toys "R" Us website.
There is a "Baby Registry" link from both the Toys "R" Us and Babies "R" Us homepages that links to the Baby Registry homepage.
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