Thank you for visiting Toys R Us. If you need assistance with shopping on our site, please call us at 1-800-869-7787 and a customer care representative will be happy to assist you. Please inform the Customer Service representative that you require assistance.

Online Help
Contact Us

As one of our valued customers, we want to make sure your time at Toys “R” Us and Babies “R” Us is an enjoyable and rewarding experience. If there's any way we can help you with additional customer service, you can either contact us by email or call us at 1-800-Toysrus (1-800-869-7787).

For ONLINE SHOPPING/WEBSITE INQUIRIES
Email us at customer-Service@toysrus.ca
OR
For LOCAL STORE INQUIRIES
Email us at canada@custhelp.com

When sending us an email please be sure to include your first and last name, contact information (email and phone), order number (if applicable), and detailed description of your inquiry.
Thank you for choosing Toys "R" Us & Babies "R" Us.